anthropics / anthropics/claude-ai-mcp

Checkatrade directory connector fails to connect — "Couldn't reach"

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Description

**What happened?**

Clicking Connect on the Checkatrade connector in the Connectors directory fails immediately with "Couldn't reach Checkatrade". No connection is established. Removing and re-adding produces the same result, on two separate days.

**What did you expect to happen?**

The connector to connect.

**Steps to reproduce**

1. Open the Connectors directory and click Connect on Checkatrade.
2. The error appears; no connection is established.
3. Remove and repeat — same result.

**Area:** MCP Connector (adding/managing servers)

**MCP Server:** Checkatrade (directory connector)

**Error messages or logs:**

```
Couldn't reach Checkatrade. You can check the server URL and verify
the server is running. If this persists, share this reference with
support: "ofid_1a4cf4827fd7dff5" (2026-09-02)

Same error on earlier attempt: ofid_5499180288cd1343 (2026-09-01)
```

**Additional context**

The server appears to be working — it responds normally to a direct request.

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