amzn / amzn/fire-app-builder

Player is breaking after Samsung update

Open
#47 2 comments 0 reactions 0 assignees View on GitHub
Dominant language
Java
Stars
201
Forks
255
PR merge metrics
No merged PRs in 30d

Description

Hello!

We have an issue where one of our clients is reporting users videos are just broken. Snippet below:

Customers with the Samsung Galaxy S9/S9+ are reporting there was an update (information on update below) that has since caused videos to not show up within the app, clients state that there is just a large white space where the video/image should be and do not have an option to play video.

Update details:
Android 9 Pie
Release date: 02/25/2019
Android Security Patch Level: February 1, 2019
Software Version: PPR1.180610.011.G960USQS3CSAG

Any ideas what could be causing this?

Contributor guide

Open the contributing guide

Research direction

Start by reproducing the video display failure on a Samsung Galaxy S9/S9+ running Android 9 Pie with the listed software version. Inspect the app's video playback and rendering path; the issue is resolved when videos and their play controls appear and function normally after the update.

Written by the indexing model from the issue text.

Assessment

Tech stack
android, java
Domain
mobile
Issue type
Bug
Difficulty
4/5
Estimated time
3-5 days
Activity status
Stale
Clarity
Needs clarification
Newbie friendliness
25/100

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