Trying to use a Zoho Desk connector with the zoho.eu zone fails.

Aperta

#73,352 aperta il 16/2/2026 3 commenti 0 reazioni 0 assegnatari Vedi su GitHub

area/connectors autoteam community connectors/source/zoho-desk needs-triage team/use type/bug

Lingua principale: Python
Stelle: 22.1k
Fork: 5.3k
Metriche di merge delle PR: Metriche PR in attesa

Descrizione

### Connector Name

source-zoho-desk

### Connector Version

b4d567cf-f59d-4ac0-9d6a-f100f20d78b3

### What step the error happened?

During the sync

### Relevant information

At first we tried to use https://docs.airbyte.com/integrations/sources/zoho-desk, including custom domains, but it didn't work out.
We cloned it as a custom connector (80d6797b-6ac8-43e1-baf0-6deccacb5729) to change all zoho.com links to zoho.eu links in the config.

The source configuration was successful (b4d567cf-f59d-4ac0-9d6a-f100f20d78b3); however, the connection sync failed with the issue:

> Checking source connection failed

### Relevant log output

Logs

```
2026-02-16 10:28:47 platform INFO Connector exited, processing output
2026-02-16 10:28:47 platform INFO Output file jobOutput.json found
2026-02-16 10:28:47 platform INFO ----- START CHECK -----
2026-02-16 10:28:47 platform INFO
2026-02-16 10:28:47 platform INFO Connector exited with exit code 0
2026-02-16 10:28:47 source INFO Reading messages from protocol version 0.2.0
2026-02-16 10:28:47 source ERROR 'GET' request to 'https://desk.zoho.eu/api/v1/articles' failed with status code '401' and error message: '

Zoho Desk - Error

@charset "utf-8";
@font-face{font-family:LatoRegular;font-weight:400;font-style:normal;font-display:swap;src:url("https:\2f\2fstatic.zohocdn.com\2fzohodeskstatic\2f app\2f fonts\2fLatoLatin-Regular.3cd36578026d6c12eddf.woff2") format("woff2")}@font-face{font-family:LatoSemibold;font-weight:600;font-style:normal;font-display:swap;src:url("https:\2f\2fstatic.zohocdn.com\2fzohodeskstatic\2f app\2f fonts\2fLatoLatin-Semibold.008763cc6182e2b7ea62.woff2") format("woff2")}@font-face{font-family:LatoBold;font-weight:700;font-style:normal;font-display:swap;src:url("https:\2f\2fstatic.zohocdn.com\2fzohodeskstatic\2f app\2f fonts\2fLatoLatin-Bold.3ff66ada9b57d10c17e4.woff2") format("woff2")}@font-face{font-family:LatoHeavy;font-weight:900;font-style:normal;font-display:swap;src:url("https:\2f\2fstatic.zohocdn.com\2fzohodeskstatic\2f app\2f fonts\2fLatoLatin-Heavy.913305344fd127206274.woff2") format("woff2")}
:root{--zd_fallback_font:-apple-system,system-ui,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;--zd_regular:LatoRegular,var(--zd_fallback_font);--zd_semibold:LatoSemibold,var(--zd_fallback_font);--zd_bold:LatoBold,var(--zd_fallback_font);--zd_heavy:LatoHeavy,var(--zd_fallback_font)}

Sorry, the page you are trying to access cannot be found

The page you're looking for doesn't exist. Please check the URL for any spelling or capitalization errors, or visit the home page.

Go to Home Page

'. Request (body): 'None'. Response (body): '

Zoho Desk - Error

Sorry, the page you are trying to access cannot be found

The page you're looking for doesn't exist. Please check the URL for any spelling or capitalization errors, or visit the home page.

Go to Home Page

'. Response (headers): '{'Server': 'ZGS', 'Date': 'Mon, 16 Feb 2026 09:28:46 GMT', 'Content-Type': 'text/html;charset=UTF-8', 'Transfer-Encoding': 'chunked', 'Connection': 'keep-alive', 'Set-Cookie': 'zalb_4a1e652dc2=6e4aa6b8e146859de5ec6b68aaea804d; Path=/; Secure; HttpOnly, crmcsr=94ceef92-67f8-4fff-95c9-991d95808fd3;path=/;SameSite=None;Secure;priority=high, JSESSIONID=F49C1026A883ABB1E49AEEC666D46918; Path=/; Secure; HttpOnly', 'X-Content-Type-Options': 'nosniff', 'Content-Disposition': 'attachment;', 'X-Download-Options': 'noopen', 'Cache-Control': 'private,no-cache,no-store,max-age=0,must-revalidate', 'Pragma': 'no-cache', 'Expires': 'Thu, 01 Jan 1970 00:00:00 GMT', 'X-Frame-Options': 'SAMEORIGIN', 'vary': 'accept-encoding', 'Content-Encoding': 'gzip', 'Strict-Transport-Security': 'max-age=64072000; includeSubDomains; preload'}'.
2026-02-16 10:28:47 source WARN Stream list_articles is not available: HTTP Status Code: 401. Error: Unauthorized. Please ensure you are authenticated correctly.
2026-02-16 10:28:47 source ERROR Check failed
2026-02-16 10:28:47 platform INFO Checking for optional control message...
2026-02-16 10:28:47 platform INFO Writing output of b4d567cf-f59d-4ac0-9d6a-f100f20d78b3_70925313_0_check to the doc store
2026-02-16 10:28:47 platform INFO Workload successfully transitioned to running state
2026-02-16 10:28:48 platform INFO Marking workload b4d567cf-f59d-4ac0-9d6a-f100f20d78b3_70925313_0_check as successful
2026-02-16 10:28:48 platform INFO Deliberately exiting process with code 0.
2026-02-16 10:28:48 platform INFO
2026-02-16 10:28:48 platform INFO ----- END CHECK -----
2026-02-16 10:28:48 platform INFO
2026-02-16 10:28:49 platform INFO Retry State: RetryManager(completeFailureBackoffPolicy=BackoffPolicy(minInterval=PT10S, maxInterval=PT30M, base=3), partialFailureBackoffPolicy=null, successiveCompleteFailureLimit=5, successivePartialFailureLimit=1000, totalCompleteFailureLimit=5, totalPartialFailureLimit=20, successiveCompleteFailures=1, successivePartialFailures=0, totalCompleteFailures=1, totalPartialFailures=0)
Backoff before next attempt: 10 seconds
2026-02-16 10:28:49 platform ERROR Failing job: 70925313, reason: 'Stream list_articles is not available: HTTP Status Code: 401. Error: Unauthorized. Please ensure you are authenticated correctly.'
```

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**Internal Tracking:** https://github.com/airbytehq/oncall/issues/11297

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Trying to use a Zoho Desk connector with the zoho.eu zone fails.

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