adoptium / adoptium/adoptium-support

EXCEPTION_ACCESS_VIOLATION

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#706 7 comments 0 reactions 0 assignees View on GitHub
bug jbs:needs-report windows
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Description

Please provide a brief summary of the bug

Hi,

When we try to launch Eclipse, we have this error : EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x00007ffbcf828a10, pid=7184, tid=10808

We uninstall all jdk/jre ; delete all eclipse folder. We just download the last version of eclipse 2022-12 with embedded OpenJDK Runtime Environment Temurin-17.0.4.1+1.

When we try to install eclipse we have the same error asking us to report the bug here:
--------------------------
A fatal error has been detected by the Java Runtime Environment:

EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x00007ffbcf828a10, pid=7184, tid=10808

JRE version: OpenJDK Runtime Environment Temurin-17.0.4.1+1 (17.0.4.1+1) (build 17.0.4.1+1)
Java VM: OpenJDK 64-Bit Server VM Temurin-17.0.4.1+1 (17.0.4.1+1, mixed mode, tiered, compressed oops, compressed class ptrs, g1 gc, windows-amd64)
Problematic frame:
V [jvm.dll+0x368a10]

No core dump will be written. Minidumps are not enabled by default on client versions of Windows

If you would like to submit a bug report, please visit:
https://github.com/adoptium/adoptium-support/issues

We never had errors like this before.
Thanks for your help

[hs_err_pid7184.log](https://github.com/adoptium/adoptium-support/files/10706767/hs_err_pid7184.log)
[replay_pid7184.log](https://github.com/adoptium/adoptium-support/files/10706768/replay_pid7184.log)

Please provide steps to reproduce where possible

Have a windows 10 without eclipse and java

Download eclipse 2022-12 and try to install

Expected Results

The install is a success

Actual Results

exception_access_violatio
[hs_err_pid7184.log](https://github.com/adoptium/adoptium-support/files/10706786/hs_err_pid7184.log)
[replay_pid7184.log](https://github.com/adoptium/adoptium-support/files/10706787/replay_pid7184.log)

What Java Version are you using?

none (we desinstall to try a clean install of eclipse 2022-12)

What is your operating system and platform?

Windows 10

How did you install Java?

did not reinstall to try a clean eclipse install

Did it work before?

```shell
The last time we used eclipse it works perfectly. It was the 06/02/2023
```

Did you test with other Java versions?

_No response_

Relevant log output

_No response_

Contributor guide

Open the contributing guide

Research direction

Start by reviewing hs_err_pid7184.log and replay_pid7184.log, including the problematic jvm.dll frame, alongside the report details for Windows 10, Eclipse 2022-12, and Temurin 17.0.4.1+1. Check whether the failure can be reproduced from the stated clean-install steps; done means the launch or installation no longer produces EXCEPTION_ACCESS_VIOLATION, or the failure is narrowed to a documented environment or runtime cause.

Written by the indexing model from the issue text.

Assessment

Tech stack
java
Domain
operating-systems
Issue type
Bug
Difficulty
4/5
Estimated time
3-5 days
Activity status
Stale
Clarity
Needs clarification
Newbie friendliness
25/100

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