adoptium / adoptium/adoptium-support

EXCEPTION_ACCESS_VIOLATION

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#1,376 12 comments 0 reactions 0 assignees View on GitHub
bug stale Waiting on OP
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Description

### Please provide a brief summary of the bug

[hs_err_pid36388.log](https://github.com/user-attachments/files/23543560/hs_err_pid36388.log)
```
A fatal error has been detected by the Java Runtime Environment:
#
# EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x00007ff8ff487d28, pid=36388, tid=36456
#
# JRE version: OpenJDK Runtime Environment Temurin-21.0.4+7 (21.0.4+7) (build 21.0.4+7-LTS)
# Java VM: OpenJDK 64-Bit Server VM Temurin-21.0.4+7 (21.0.4+7-LTS, mixed mode, sharing, tiered, compressed oops, compressed class ptrs, g1 gc, windows-amd64)
# Problematic frame:
# C [igxehpgicd64.dll+0x1f7d28]
```

### Did you test with the latest update version?

- [ ] Yes

### Please provide steps to reproduce where possible

_No response_

### Expected Results
```
A fatal error has been detected by the Java Runtime Environment:
#
# EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x00007ff8ff487d28, pid=36388, tid=36456
#
# JRE version: OpenJDK Runtime Environment Temurin-21.0.4+7 (21.0.4+7) (build 21.0.4+7-LTS)
# Java VM: OpenJDK 64-Bit Server VM Temurin-21.0.4+7 (21.0.4+7-LTS, mixed mode, sharing, tiered, compressed oops, compressed class ptrs, g1 gc, windows-amd64)
# Problematic frame:
# C [igxehpgicd64.dll+0x1f7d28]
```
[hs_err_pid36388.log](https://github.com/user-attachments/files/23543570/hs_err_pid36388.log)

### Actual Results

game crash on startup

### What Java Version are you using?

OpenJDK Runtime Environment Temurin-21.0.4+7 (21.0.4+7) (build 21.0.4+7-LTS)

### What is your operating system and platform?

Mindows 11 x86

### How did you install Java?

installer

### Did it work before?

```Shell
yes
```

### Did you test with other Java versions?

```Shell

```

### Relevant log output

```Shell

```

Contributor guide

Open the contributing guide

Research direction

Start by reading the attached hs_err_pid36388.log and the reported problematic frame in igxehpgicd64.dll. Confirm the Java version, Windows platform, latest update status, and whether the startup crash reproduces with other Java versions; done requires a reproducible cause and a documented resolution or compatibility finding.

Written by the indexing model from the issue text.

Assessment

Tech stack
java
Domain
operating-systems
Issue type
Bug
Difficulty
5/5
Estimated time
Over a week
Activity status
Stale
Clarity
Needs clarification
Newbie friendliness
25/100

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