adoptium / adoptium/adoptium-support
EXCEPTION_ACCESS_VIOLATION
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- 60
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Description
### Please provide a brief summary of the bug
[hs_err_pid36388.log](https://github.com/user-attachments/files/23543560/hs_err_pid36388.log)
```
A fatal error has been detected by the Java Runtime Environment:
#
# EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x00007ff8ff487d28, pid=36388, tid=36456
#
# JRE version: OpenJDK Runtime Environment Temurin-21.0.4+7 (21.0.4+7) (build 21.0.4+7-LTS)
# Java VM: OpenJDK 64-Bit Server VM Temurin-21.0.4+7 (21.0.4+7-LTS, mixed mode, sharing, tiered, compressed oops, compressed class ptrs, g1 gc, windows-amd64)
# Problematic frame:
# C [igxehpgicd64.dll+0x1f7d28]
```
### Did you test with the latest update version?
- [ ] Yes
### Please provide steps to reproduce where possible
_No response_
### Expected Results
```
A fatal error has been detected by the Java Runtime Environment:
#
# EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x00007ff8ff487d28, pid=36388, tid=36456
#
# JRE version: OpenJDK Runtime Environment Temurin-21.0.4+7 (21.0.4+7) (build 21.0.4+7-LTS)
# Java VM: OpenJDK 64-Bit Server VM Temurin-21.0.4+7 (21.0.4+7-LTS, mixed mode, sharing, tiered, compressed oops, compressed class ptrs, g1 gc, windows-amd64)
# Problematic frame:
# C [igxehpgicd64.dll+0x1f7d28]
```
[hs_err_pid36388.log](https://github.com/user-attachments/files/23543570/hs_err_pid36388.log)
### Actual Results
game crash on startup
### What Java Version are you using?
OpenJDK Runtime Environment Temurin-21.0.4+7 (21.0.4+7) (build 21.0.4+7-LTS)
### What is your operating system and platform?
Mindows 11 x86
### How did you install Java?
installer
### Did it work before?
```Shell
yes
```
### Did you test with other Java versions?
```Shell
```
### Relevant log output
```Shell
```
Contributor guide
Research direction
Start by reading the attached hs_err_pid36388.log and the reported problematic frame in igxehpgicd64.dll. Confirm the Java version, Windows platform, latest update status, and whether the startup crash reproduces with other Java versions; done requires a reproducible cause and a documented resolution or compatibility finding.
Written by the indexing model from the issue text.
Assessment
- Tech stack
- java
- Domain
- operating-systems
- Issue type
- Bug
- Difficulty
- 5/5
- Estimated time
- Over a week
- Activity status
- Stale
- Clarity
- Needs clarification
- Newbie friendliness
- 25/100