Runner Counts Incorrect in metrics in 0.11.0

Checks

• I've already read https://docs.github.com/en/actions/hosting-your-own-runners/managing-self-hosted-runners-with-actions-runner-controller/troubleshooting-actions-runner-controller-errors and I'm sure my issue is not covered in the troubleshooting guide.
• I am using charts that are officially provided

Controller Version

0.11.0

Deployment Method

Helm

Checks

• This isn't a question or user support case (For Q&A and community support, go to Discussions).
• I've read the Changelog before submitting this issue and I'm sure it's not due to any recently-introduced backward-incompatible changes

To Reproduce

1. Enable all listenerMetrics as mentioned in the 0.11.0 [release notes](https://github.com/actions/actions-runner-controller/releases/tag/gha-runner-scale-set-0.11.0) and [related issue](https://github.com/actions/actions-runner-controller/issues/3993)
2. port-forward the metrics container port to local
3. Run some jobs and monitor metrics

Describe the bug

The gha_assigned_jobs, gha_busy_runners, and gha_idle_runners gauges never match the actual values or the values displayed inside of Github (which are correct). This issue started with upgrading to 0.11.0. The 0.10.1 values before the change to how metrics worked were correct.

With no jobs running, the gauges correctly report no assigned jobs, but 5 busy runners and 5 idle runners. The correct counts are actually 0/0/3 (3 idle runners, no busy).

# HELP gha_assigned_jobs Number of jobs assigned to this scale set.
# TYPE gha_assigned_jobs gauge
gha_assigned_jobs{name="cicd-pipelines-x2bqb"} 0
# HELP gha_busy_runners Number of registered runners running a job.
# TYPE gha_busy_runners gauge
gha_busy_runners{name="cicd-pipelines-x2bqb"} 5
# HELP gha_idle_runners Number of registered runners not running a job.
# TYPE gha_idle_runners gauge
gha_idle_runners{name="cicd-pipelines-x2bqb"} 5

Describe the expected behavior

The gha_assigned_jobs, gha_busy_runners, and gha_idle_runners gauges should match the numbers visible in Github.

Additional Context

The listener metrics values in the runner scaling set. They are just the uncommented defaults.


listenerMetrics:
  counters:
    gha_started_jobs_total:
      labels:
        ["repository", "job_name", "event_name"]
    gha_completed_jobs_total:
      labels:
        [
          "repository",
          "job_name",
          "event_name",
          "job_result",
        ]
  gauges:
    gha_assigned_jobs:
      labels: ["name"]
    gha_running_jobs:
      labels: ["name"]
    gha_registered_runners:
      labels: ["name"]
    gha_busy_runners:
      labels: ["name"]
    gha_min_runners:
      labels: ["name"]
    gha_max_runners:
      labels: ["name"]
    gha_desired_runners:
      labels: ["name"]
    gha_idle_runners:
      labels: ["name"]
  histograms:
    gha_job_startup_duration_seconds:
      labels:
        ["repository", "organization", "enterprise", "job_name", "event_name"]
      buckets:
        [
          0.01,
          0.05,
          0.1,
          0.5,
          1.0,
          2.0,
          3.0,
          4.0,
          5.0,
          6.0,
          7.0,
          8.0,
          9.0,
          10.0,
          12.0,
          15.0,
          18.0,
          20.0,
          25.0,
          30.0,
          40.0,
          50.0,
          60.0,
          70.0,
          80.0,
          90.0,
          100.0,
          110.0,
          120.0,
          150.0,
          180.0,
          210.0,
          240.0,
          300.0,
          360.0,
          420.0,
          480.0,
          540.0,
          600.0,
          900.0,
          1200.0,
          1800.0,
          2400.0,
          3000.0,
          3600.0,
        ]
    gha_job_execution_duration_seconds:
      labels:
        [
          "repository",
          "organization",
          "enterprise",
          "job_name",
          "event_name",
          "job_result",
        ]
      buckets:
        [
          0.01,
          0.05,
          0.1,
          0.5,
          1.0,
          2.0,
          3.0,
          4.0,
          5.0,
          6.0,
          7.0,
          8.0,
          9.0,
          10.0,
          12.0,
          15.0,
          18.0,
          20.0,
          25.0,
          30.0,
          40.0,
          50.0,
          60.0,
          70.0,
          80.0,
          90.0,
          100.0,
          110.0,
          120.0,
          150.0,
          180.0,
          210.0,
          240.0,
          300.0,
          360.0,
          420.0,
          480.0,
          540.0,
          600.0,
          900.0,
          1200.0,
          1800.0,
          2400.0,
          3000.0,
          3600.0,
        ]

Controller Logs

Controller logs: https://gist.github.com/AngellusMortis/db74503c1c9717ad4d3dc9975b6b73ab

Runner Pod Logs

Listener logs: https://gist.github.com/AngellusMortis/66227f21bad83088e3edc9b307a8642e

Start with the listener metrics configuration and the linked controller and listener logs, then compare the gauge behavior in 0.11.0 with the reported 0.10.1 behavior. Reproduce the setup with the listed listenerMetrics defaults and verify that gha_assigned_jobs, gha_busy_runners, and gha_idle_runners match GitHub's runner counts.