Export Help Scout tickets for TT-Admins review
Open
@rjekic is already working on this.
Since May 25, 2026.
Office Hours
- Dominant language
- PHP
- Stars
- 333
- Forks
- 127
- Avg merge
- 1d 7h
- Merged PRs (30d)
- 11
Description
Description
This issue was discussed in the Office Hours session on May 23, 2026.
Export the Learn inbox tickets from Help Scout as CSV and create a review document the TT-Admins can use to triage tickets without direct Help Scout access.
Tasks
- Export the Learn inbox tickets from Help Scout as CSV
- Create a review document that captures status, owner and decision
- Share the document with the TT-Admins for triage
- Move accepted tickets into GitHub issues
Context
The Meta Team declined a broader Help Scout admin access for the TT-Admins because the account also holds sensitive inboxes from other teams. The CSV-based review is the agreed interim workaround.
Contributor guide
No contributing guide indexed for this repository
First steps
- Read the whole issue, then the project's contributing guide.
- Comment on the issue to say you are picking it up — it saves two people doing the same work.
- Fork the repository and make your change on a branch.
- Open a pull request that references the issue number.
Assessment
This issue has not been assessed yet.