Crystar (981750)

Compatibility Report

• Name of the game with compatibility issues: Crystar
• Steam AppID of the game: 981750

System Information

• GPU: RX 480
• Driver/LLVM version: string: 4.5 (Compatibility Profile) Mesa 19.3.0-devel (git-5e92f5b88d)
• Kernel version: linux52-rt
• Link to full system information report as Gist: https://gist.github.com/rossophantasma/8c6ddb677e6b6c8dae308406ec8c924b
• Proton version: 4.11-

I confirm:

• [y] that I haven't found an existing compatibility report for this game.
• [y] that I have checked whether there are updates for my system available.

steam-981750.log

Symptoms

The game has a mechanic where you have to cry to release sentiments. This triggers a cutscene (pre-rendered, i imagine it is a video file) that instead shows a black screen with only sound.

Reproduction

Play the game, clear a stage, go to the menu, go to "Organize", "Release Sentiments" and see the error.

Start by reproducing the issue through Organize > Release Sentiments with Proton 4.11- and compare the result with the expected pre-rendered cutscene. Review steam-981750.log and the linked system information report for video-playback clues; done means the cutscene displays video instead of only a black screen with sound.