The-Strategy-Unit / The-Strategy-Unit/open-plan-docs
Outpatient consult workload formula
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@paulseamer is already working on this.
Since Sep 10, 2026.
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Description
If the activity input is attended appointments, multiplying attendances directly by the DNA rate slightly understates missed slots if the DNA rate is defined as a percentage of all booked appointments (i.e., attended appointments + DNAs).
All types of outpatient activity are affected (general consult, virtual consult, and procedures).
The correct formula is:
$$\text{effective consultation time}=\text{consultation time}+\left(\frac{\text{DNA rate}}{1-\text{DNA rate}}\times \text{DNA time}\right)$$
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