"Upgrade Store App" missing for live Marketplace SPFx app in tenant App Catalog

Target SharePoint environment

SharePoint Online

What SharePoint development model, framework, SDK or API is this about?

💥 SharePoint Framework

Developer environment

None

What browser(s) / client(s) have you tested

• 💥 Internet Explorer
• 💥 Microsoft Edge
• 💥 Google Chrome
• 💥 FireFox
• 💥 Safari
• mobile (iOS/iPadOS)
• mobile (Android)
• not applicable
• other (enter in the "Additional environment details" area below)

Additional environment details

SharePoint Framework: 1.22.2
Node.js: v22.14.0
Google Chrome: 146.0.7680.178

Describe the bug / error

Problem

The Upgrade Store App action is missing for our SPFx app in the tenant App Catalog, even though a newer Marketplace version is live.

Current state

• Tenant App Catalog entry shows Name = WA200010298
• Marketplace listing: https://marketplace.microsoft.com/en-us/product/WA200010298
• Installed tenant version: 1.1.8.0
• Live Marketplace version: 1.3.1.0 (updated April 7, 2026)
• I reproduced this myself, and a customer also confirmed they do not see Upgrade Store App
• The app is Enabled, Valid app package, Deployed, and Added to all sites

Question

Is this expected, or is this a bug in App Catalog / Marketplace linkage for SPFx apps?

Steps to reproduce

Steps followed

1. Open the SharePoint admin center:
   https://go.microsoft.com/fwlink/?linkid=2185077
2. Go to More features -> Apps and click Open
3. Select CAD Viewer

At that point, Upgrade Store App does not appear.

Impact

Customers cannot upgrade the app using the documented App Catalog flow. A possible workaround is to delete and reinstall the app, but that is awkward to communicate and support across customers.

Expected behavior

Expected behavior

We expect Upgrade Store App to appear for this app in the tenant App Catalog, as documented by Microsoft:

https://learn.microsoft.com/en-us/sharepoint/dev/spfx/publish-to-marketplace-after-publishing#:~:text=Tenant%20App%20Catalog%20administrators%20can%20update,where%20the%20application%20has%20been%20installed.