Registration bricks the instance

Description:

I have an empty test instance. The setup wizard starts as usual, I make an online registration. At the end of the process it asks me for my password, I enter it, but get errors regarding 2FA (I was able to login into the instance before this mess, it was just not registered and I had the setup wizard successfully disabled. I enabled it just for this test). On cloud.rocket.chat the instance is registered (with starter license although I have disable this subscription and am running community license!).

However, the instance itself is not usable from this point on. The setup wizard stays there, whatever I do:

• env var OVERWRITE_SETTING_Show_Setup_Wizard is set to completed
• mongo db settings var Show_Setup_Wizard is set to completed as well.

So, the instance is bricked, I cannot use it anymore. Thanks goodness this didn't happen with our prod instance.

Steps to reproduce:

I followed your online registration process.

Expected behavior:

Be able to login into the instance after registration.

Actual behavior:

Persisting setup wizard loop.

These are the 2fa errors I get:

(nothing more, there's nothing in the logs, even though I have debug logging enabled).

Server Setup Information:

• Version of Rocket.Chat Server: 8.8.1
• License Type: brick
• Number of Users: 1
• Operating System: ubunt latest
• Deployment Method: kubernetes helm chart
• Number of Running Instances: 1
• MongoDB Version: 8.0.26-ubi8

Client Setup Information

• Desktop App or Browser Version: Chromium
• Operating System: Ubuntu

Additional context

I tried the offline registration as well (by denying outbound access to cloud.rocket.chat) with the same result.

Relevant logs:

rocketchat-fitstest-rocketchat-79879d95bb-wpknn rocketchat {"level":50,"time":"2026-09-15T07:29:46.847Z","pid":1,"hostname":"rocketchat-fitstest-rocketchat-79879d95bb-wpknn","name":"System","msg":"Failed to register workspace pre-intent with Rocket.Chat Cloud","url":"/api/v2/register/workspace/pre-intent","err":{"type":"AbortError","message":"The user aborted a request.","stack":"AbortError: The user aborted a request.\n    at abort (/app/bundle/programs/server/npm/node_modules/node-fetch/lib/index.js:1458:16)\n    at AbortSignal.abortAndFinalize (/app/bundle/programs/server/npm/node_modules/node-fetch/lib/index.js:1473:4)\n    at AbortSignal.dispatchEvent (/app/bundle/programs/server/npm/node_modules/event-target-shim/dist/event-target-shim.js:818:35)\n    at abortSignal (/app/bundle/programs/server/npm/node_modules/abort-controller/dist/abort-controller.js:52:12)\n    at AbortController.abort (/app/bundle/programs/server/npm/node_modules/abort-controller/dist/abort-controller.js:91:9)\n    at Timeout.<anonymous> (/app/bundle/programs/server/npm/node_modules/@rocket.chat/server-fetch/dist/index.js:109:51)\n    at listOnTimeout (node:internal/timers:585:17)\n    at processTimers (node:internal/timers:521:7)","name":"AbortError"}}
rocketchat-fitstest-rocketchat-79879d95bb-wpknn rocketchat {"level":50,"time":"2026-09-15T07:31:45.029Z","pid":1,"hostname":"rocketchat-fitstest-rocketchat-79879d95bb-wpknn","name":"System","msg":"Failed to register workspace pre-intent with Rocket.Chat Cloud","url":"/api/v2/register/workspace/pre-intent","err":{"type":"AbortError","message":"The user aborted a request.","stack":"AbortError: The user aborted a request.\n    at abort (/app/bundle/programs/server/npm/node_modules/node-fetch/lib/index.js:1458:16)\n    at AbortSignal.abortAndFinalize (/app/bundle/programs/server/npm/node_modules/node-fetch/lib/index.js:1473:4)\n    at AbortSignal.dispatchEvent (/app/bundle/programs/server/npm/node_modules/event-target-shim/dist/event-target-shim.js:818:35)\n    at abortSignal (/app/bundle/programs/server/npm/node_modules/abort-controller/dist/abort-controller.js:52:12)\n    at AbortController.abort (/app/bundle/programs/server/npm/node_modules/abort-controller/dist/abort-controller.js:91:9)\n    at Timeout.<anonymous> (/app/bundle/programs/server/npm/node_modules/@rocket.chat/server-fetch/dist/index.js:109:51)\n    at listOnTimeout (node:internal/timers:585:17)\n    at processTimers (node:internal/timers:521:7)","name":"AbortError"}}
rocketchat-fitstest-rocketchat-79879d95bb-wpknn rocketchat {"level":50,"time":"2026-09-15T07:32:40.901Z","pid":1,"hostname":"rocketchat-fitstest-rocketchat-79879d95bb-wpknn","name":"System","msg":"Failed to register workspace pre-intent with Rocket.Chat Cloud","url":"/api/v2/register/workspace/pre-intent","err":{"type":"AbortError","message":"The user aborted a request.","stack":"AbortError: The user aborted a request.\n    at abort (/app/bundle/programs/server/npm/node_modules/node-fetch/lib/index.js:1458:16)\n    at AbortSignal.abortAndFinalize (/app/bundle/programs/server/npm/node_modules/node-fetch/lib/index.js:1473:4)\n    at AbortSignal.dispatchEvent (/app/bundle/programs/server/npm/node_modules/event-target-shim/dist/event-target-shim.js:818:35)\n    at abortSignal (/app/bundle/programs/server/npm/node_modules/abort-controller/dist/abort-controller.js:52:12)\n    at AbortController.abort (/app/bundle/programs/server/npm/node_modules/abort-controller/dist/abort-controller.js:91:9)\n    at Timeout.<anonymous> (/app/bundle/programs/server/npm/node_modules/@rocket.chat/server-fetch/dist/index.js:109:51)\n    at listOnTimeout (node:internal/timers:585:17)\n    at processTimers (node:internal/timers:521:7)","name":"AbortError"}}
rocketchat-fitstest-rocketchat-79879d95bb-wpknn rocketchat {"level":50,"time":"2026-09-15T07:36:58.101Z","pid":1,"hostname":"rocketchat-fitstest-rocketchat-79879d95bb-wpknn","name":"System","msg":"Failed to get confirmation poll from Rocket.Chat Cloud","url":"/api/v2/register/workspace/poll","err":{"type":"Error","message":"Failed to retrieve registration confirmation poll data: Not Found","stack":"Error: Failed to retrieve registration confirmation poll data: Not Found\n    at getConfirmationPoll (server/lib/cloud/getConfirmationPoll.ts:26:10)\n    at processTicksAndRejections (node:internal/process/task_queues:103:5)\n    at Object.action (server/api/v1/cloud.ts:180:20)\n    at Object._internalRouteActionHandler (server/api/ApiClass.ts:923:18)\n    at /app/bundle/programs/server/npm/node_modules/@rocket.chat/http-router/dist/Router.js:164:30\n    at dispatch (/app/bundle/programs/server/npm/node_modules/hono/dist/cjs/compose.js:43:17)\n    at dispatch (/app/bundle/programs/server/npm/node_modules/hono/dist/cjs/compose.js:43:17)\n    at dispatch (/app/bundle/programs/server/npm/node_modules/hono/dist/cjs/compose.js:43:17)\n    at dispatch (/app/bundle/programs/server/npm/node_modules/hono/dist/cjs/compose.js:43:17)\n    at server/api/v1/middlewares/logger.ts:31:3\n    at dispatch (/app/bundle/programs/server/npm/node_modules/hono/dist/cjs/compose.js:43:17)\n    at server/api/v1/middlewares/cors.ts:22:4\n    at dispatch (/app/bundle/programs/server/npm/node_modules/hono/dist/cjs/compose.js:43:17)\n    at dispatch (/app/bundle/programs/server/npm/node_modules/hono/dist/cjs/compose.js:43:17)\n    at dispatch (/app/bundle/programs/server/npm/node_modules/hono/dist/cjs/compose.js:43:17)\n    at server/api/v1/middlewares/tracer.ts:20:4"}}
rocketchat-fitstest-rocketchat-79879d95bb-wpknn rocketchat {"level":50,"time":"2026-09-15T07:37:02.828Z","pid":1,"hostname":"rocketchat-fitstest-rocketchat-79879d95bb-wpknn","name":"System","msg":"Failed to get confirmation poll from Rocket.Chat Cloud","url":"/api/v2/register/workspace/poll","err":{"type":"Error","message":"Failed to retrieve registration confirmation poll data: Not Found","stack":"Error: Failed to retrieve registration confirmation poll data: Not Found\n    at getConfirmationPoll (server/lib/cloud/getConfirmationPoll.ts:26:10)\n    at processTicksAndRejections (node:internal/process/task_queues:103:5)\n    at Object.action (server/api/v1/cloud.ts:180:20)\n    at Object._internalRouteActionHandler (server/api/ApiClass.ts:923:18)\n    at /app/bundle/programs/server/npm/node_modules/@rocket.chat/http-router/dist/Router.js:164:30\n    at dispatch (/app/bundle/programs/server/npm/node_modules/hono/dist/cjs/compose.js:43:17)\n    at dispatch (/app/bundle/programs/server/npm/node_modules/hono/dist/cjs/compose.js:43:17)\n    at dispatch (/app/bundle/programs/server/npm/node_modules/hono/dist/cjs/compose.js:43:17)\n    at dispatch (/app/bundle/programs/server/npm/node_modules/hono/dist/cjs/compose.js:43:17)\n    at server/api/v1/middlewares/logger.ts:31:3\n    at dispatch (/app/bundle/programs/server/npm/node_modules/hono/dist/cjs/compose.js:43:17)\n    at server/api/v1/middlewares/cors.ts:22:4\n    at dispatch (/app/bundle/programs/server/npm/node_modules/hono/dist/cjs/compose.js:43:17)\n    at dispatch (/app/bundle/programs/server/npm/node_modules/hono/dist/cjs/compose.js:43:17)\n    at dispatch (/app/bundle/programs/server/npm/node_modules/hono/dist/cjs/compose.js:43:17)\n    at server/api/v1/middlewares/tracer.ts:20:4"}}
rocketchat-fitstest-rocketchat-79879d95bb-wpknn rocketchat {"level":51,"time":"2026-09-15T07:37:09.520Z","pid":1,"hostname":"rocketchat-fitstest-rocketchat-79879d95bb-wpknn","name":"License","msg":"License installed","version":"3.0","hash":"KRgC4X30"}

Reproduce the online and offline registration flow on the described Kubernetes deployment, then start with server/lib/cloud/getConfirmationPoll.ts and the registration route in server/api/v1/cloud.ts. Use the reported 2FA errors and registration logs to trace the setup-wizard state. Done means registration completes without the loop and the user can log in to the instance.