RocketChat / RocketChat/Rocket.Chat

application error, the application gui just crashed

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TypeScript
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Description

Description:

application error, the application gui just crashed when starting the Rocketchat app on Windows 11.

Steps to reproduce:
  1. Boot Windows 11 25H2
  2. Install Rocketchat via Microsoft Store
  3. login into rocketchat server
  4. reboot Windows
  5. error occurs
Expected behavior:

displaying the chats of the server without any errors

Actual behavior:
Image
Server Setup Information:
  • Version of Rocket.Chat Server:
  • License Type: Community Edition
  • Number of Users: 25
  • Operating System: as Container in Portainer
  • Deployment Method:
  • Number of Running Instances: 1
  • DB Replicaset Oplog: /
  • NodeJS Version: /
  • MongoDB Version: /
Client Setup Information
  • Desktop App or Browser Version: 4.11.1 installed via Microsoft Store
  • Operating System: Windows 11 Pro 25H2
Additional context

everytime, the gui crashes, only fix is to do a force reload of the app (keep login)

Relevant logs:

couldnt find any logs of the rocketchat on my windows, in %LOCALAPPDATA% is just the rocketchat-updater, and in %APPDATA% --> Roaming --> Rocket.Chat I couldnt find the logs.

Contributor guide

Open the contributing guide

First steps

  1. Read the whole issue, then the project's contributing guide.
  2. Comment on the issue to say you are picking it up — it saves two people doing the same work.
  3. Fork the repository and make your change on a branch.
  4. Open a pull request that references the issue number.

Research direction

No source file, test, entry point, or crash log is identified in the report. Start by reproducing the crash with the Microsoft Store app on Windows 11 after reboot and investigate how to obtain relevant logs. Done means the app opens and displays the server chats without requiring a force reload.

Written by the indexing model from the issue text.

Assessment

Domain
desktop, operating-systems
Issue type
Bug
Difficulty
4/5
Estimated time
3-5 days
Activity status
Stale
Clarity
Needs clarification
Newbie friendliness
25/100

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