RocketChat / RocketChat/Rocket.Chat

@all pointer does not alert you from inside threads you are not following

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#36,893 3 comments 1 reaction 2 assignees View on GitHub

@ggazzo is already working on this.

Since Feb 19, 2026.

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Description

Description:

@all pointer does not alert you from inside threads you are not following. Also @here is affected.

Regular person pointers work without problems also from inside threads. During testing note that using personal pointer actually adds that person as a follower into the thread.

If the person is following the thread, also @all pointer works as it should.

Steps to reproduce:
  1. At least two members (Alice and Bob) on the same channel
  2. As user Alice send normal message and other normal one into a thread under it
  3. Bob should not be following the thread
  4. As user Alice send a message inside the thread, pointing it at @all
Expected behavior:

Bob gets notified, channel gets highlighed and marked having 1 message, and thread gets marked as having new message too.

Actual behavior:

Bob does not get any notification or hint about the new message. (Possibly sound but nothing else.)

Server Setup Information:
  • Version of Rocket.Chat Server: 7.10.0
  • License Type: Enterprise
  • Number of Users: 500+
  • Operating System: RHEL8
  • Deployment Method: docker
  • Number of Running Instances: 4
  • DB Replicaset Oplog: Yes
  • NodeJS Version: v22.16.0
  • MongoDB Version: 7.0.23
Client Setup Information
  • Desktop App or Browser Version: Latest Firefox and Chrome

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