RocketChat / RocketChat/Rocket.Chat

My workspace is identified as Airgapped when its not

Open
#36,249 9 comments 0 reactions 1 assignee View on GitHub

@ggazzo is already working on this.

Since Aug 14, 2025.

Dominant language
TypeScript
Stars
46.1k
Forks
13.9k
Avg merge
3d 3h
Merged PRs (30d)
130

Description

Description:

My workspace is on the community version and keeps getting identified as airgapped when its not, we all access it via the internet.
From within the server we can curl to the metrics curl -v https://collector.rocket.chat - this works!

Image

Steps to reproduce:
  1. create a new instance on the 7.7.1 on the community version
  2. wait 7 days (maybe just 24 hrs)
  3. problem will show in the logs, after 7 days in screen
Expected behavior:

Workspace is not identified as airgapped!

Actual behavior:

Image

Server Setup Information:
  • Version of Rocket.Chat Server: 7.7.1
  • License Type: community
  • Number of Users: 300+
  • Operating System: linux
  • Deployment Method: k8s
  • Number of Running Instances: 1
  • DB Replicaset Oplog: 1
  • NodeJS Version: 20
  • MongoDB Version: 8
Client Setup Information
  • Desktop App or Browser Version:
  • Operating System:
Additional context

This already happened before and we moved to a new mongo colletion, but now is happening again.

Relevant logs:

From the Server:

{"level":50,"time":"2025-06-19T16:12:04.285Z","pid":1,"hostname":"rocketchat-86bc6b554f-bp562","name":"SyncedCron","msg":"Failed to send usage report","err":{"type":"FetchError","message":"invalid json response body at https://collector.rocket.chat/ reason: Unexpected end of JSON input","stack":"FetchError: invalid json response body at https://collector.rocket.chat/ reason: Unexpected end of JSON input\n at /app/bundle/programs/server/npm/node_modules/node-fetch/lib/index.js:273:32\n at processTicksAndRejections (node:internal/process/task_queues:105:5)\n at sendStats (app/statistics/server/functions/sendUsageReport.ts:25:26)\n at server/cron/usageReport.ts:25:22\n at runCronJobFunctionAndPersistResult (/app/bundle/programs/server/npm/node_modules/@rocket.chat/cron/src/index.ts:14:18)\n at Object.fn (/app/bundle/programs/server/npm/node_modules/@rocket.chat/cron/src/index.ts:130:4)\n at /app/bundle/programs/server/npm/node_modules/@rocket.chat/agenda/src/Job.ts:252:6","name":"FetchError"}}

Contributor guide

Open the contributing guide

First steps

  1. Read the whole issue, then the project's contributing guide.
  2. Comment on the issue to say you are picking it up — it saves two people doing the same work.
  3. Fork the repository and make your change on a branch.
  4. Open a pull request that references the issue number.

Assessment

This issue has not been assessed yet.

Get new issues in your inbox

A short digest of beginner-friendly GitHub issues.