RocketChat / RocketChat/Rocket.Chat

Jitsi app installation crashes server

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Description

Description:

I've tried to install app Jitsi from Marketplace, but when I've pressed Install button the GUI have waited about a minute and then showed me the error "You're offline" and tried endless reconnecting. The status of rocketchat service on the server is failed with result 'core-dump', main process exited, code=dumped, status=6/ABRT. After that I have to restart rocketchat service on the server and reload my desktop app.
I've tried in browser and in app desktop (Windows version) - same result. I've even tried to install Jitsi from zip file as a private app but I've got the same error.

Image

Image

Steps to reproduce:
  1. Open Marketplace
  2. Find Jitsi app
  3. Click Install
Expected behavior:

The app Jitsi installed

Actual behavior:

GUI crashes, rocketchat service failed

Server Setup Information:
  • Version of Rocket.Chat Server: 7.4.1
  • License Type: Starter
  • Number of Users: 11
  • Operating System: Ubuntu 22.04
  • Deployment Method: tar
  • Number of Running Instances: 1
  • DB Replicaset Oplog: Enabled
  • NodeJS Version: 22.14.0
  • MongoDB Version: 7.0.17
Client Setup Information
  • Desktop App or Browser Version: Desktop App 4.3.0 and Mozilla Firefox 136.0.1
  • Operating System: MS Windows 10
Additional context

The server is located on the Proxmox VM with processor's type x86-64-v3 (the only one type compatible with MongoDB 7.0)

Relevant logs:

Contributor guide

Open the contributing guide

First steps

  1. Read the whole issue, then the project's contributing guide.
  2. Comment on the issue to say you are picking it up — it saves two people doing the same work.
  3. Fork the repository and make your change on a branch.
  4. Open a pull request that references the issue number.

Research direction

Start with the Marketplace installation flow for the Jitsi app and reproduce the failure on the reported Rocket.Chat 7.4.1 setup. Inspect the server logs and core-dump details while following the three listed reproduction steps; done means installing Jitsi without the Rocket.Chat service crashing or requiring a restart.

Written by the indexing model from the issue text.

Assessment

Tech stack
mongodb, node.js, ubuntu
Domain
backend, devops
Issue type
Bug
Difficulty
4/5
Estimated time
3-5 days
Activity status
Stale
Clarity
Mostly clear
Newbie friendliness
35/100

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