RocketChat / RocketChat/Rocket.Chat

Offline Form Unavailable Message is still required when Offline Form is disabled

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TypeScript
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Description

Description:

Offline Form Unavailable Message is still required when Offline Form is disabled.

Steps to reproduce:

2024-02-08_17-07

  1. Go to Administration > Omnichannel > Livechat Appearance > Omnichannel offline
  2. Disable Display Offline Form
  3. Delete value from Offline Form Unavailable Message
  4. Make sure no agents are online
  5. Open page with livechat widget
Expected behavior:

You see the widget and see that no agents are available.

Actual behavior:

2024-02-08_17-02
The widget does not work and you can see an error in browser console.

Server Setup Information:
  • Version of Rocket.Chat Server: 6.6.0
  • Operating System: Linux
  • Deployment Method: Docker
  • Number of Running Instances: 1
Client Setup Information
  • Desktop App or Browser Version: Firefox 122.0
  • Operating System: Linux
Relevant logs:

Browser console:

Uncaught (in promise) SyntaxError: Expected " ", "![", "#", "*", "+", "- [", "-", ":", "<", ">", "@", "[", "\\", "\n", "\r", "\r\n", "\t", "_", "`", "```", "localhost", "mailto:", "~", [ -'+-@A-Za-z], [*], [0-9], [0-9٠-٩۰-۹߀-߉०-९০-৯੦-੯૦-૯୦-୯௦-௯౦-౯೦-೯൦-൯෦-෯๐-๙໐-໙༠-༩၀-၉႐-႙០-៩᠐-᠙᥆-᥏᧐-᧙᪀-᪉᪐-᪙᭐-᭙᮰-᮹᱀-᱉᱐-᱙꘠-꘩꣐-꣙꤀-꤉꧐-꧙꧰-꧹꩐-꩙꯰-꯹0-9], [A-Za-z0-9+\-], [A-Za-zªµºÀ-ÖØ-öø-ˁˆ-ˑˠ-ˤˬˮͰ-ʹͶͷͺ-ͽͿΆΈ-ΊΌΎ-ΡΣ-ϵϷ-ҁҊ-ԯԱ-Ֆՙա-ևא-תװ-ײؠ-يٮٯٱ-ۓەۥۦۮۯۺ-ۼۿܐܒ-ܯݍ-ޥޱߊ-ߪߴߵߺࠀ-ࠕࠚࠤࠨࡀ-ࡘࢠ-ࢴࢶ-ࢽऄ-हऽॐक़-ॡॱ-ঀঅ-ঌএঐও-নপ-রলশ-হঽৎড়ঢ়য়-ৡৰৱਅ-ਊਏਐਓ-ਨਪ-ਰਲਲ਼ਵਸ਼ਸਹਖ਼-ੜਫ਼ੲ-ੴઅ-ઍએ-ઑઓ-નપ-રલળવ-હઽૐૠૡૹଅ-ଌଏଐଓ-ନପ-ରଲଳଵ-ହଽଡ଼ଢ଼ୟ-ୡୱஃஅ-ஊஎ-ஐஒ-கஙசஜஞடணதந-பம-ஹௐఅ-ఌఎ-ఐఒ-నప-హఽౘ-ౚౠౡಀಅ-ಌಎ-ಐಒ-ನಪ-ಳವ-ಹಽೞೠೡೱೲഅ-ഌഎ-ഐഒ-ഺഽൎൔ-ൖൟ-ൡൺ-ൿඅ-ඖක-නඳ-රලව-ෆก-ะาำเ-ๆກຂຄງຈຊຍດ-ທນ-ຟມ-ຣລວສຫອ-ະາຳຽເ-ໄໆໜ-ໟༀཀ-ཇཉ-ཬྈ-ྌက-ဪဿၐ-ၕၚ-ၝၡၥၦၮ-ၰၵ-ႁႎႠ-ჅჇჍა-ჺჼ-ቈቊ-ቍቐ-ቖቘቚ-ቝበ-ኈኊ-ኍነ-ኰኲ-ኵኸ-ኾዀዂ-ዅወ-ዖዘ-ጐጒ-ጕጘ-ፚᎀ-ᎏᎠ-Ᏽᏸ-ᏽᐁ-ᙬᙯ-ᙿᚁ-ᚚᚠ-ᛪᛱ-ᛸᜀ-ᜌᜎ-ᜑᜠ-ᜱᝀ-ᝑᝠ-ᝬᝮ-ᝰក-ឳៗៜᠠ-ᡷᢀ-ᢄᢇ-ᢨᢪᢰ-ᣵᤀ-ᤞᥐ-ᥭᥰ-ᥴᦀ-ᦫᦰ-ᧉᨀ-ᨖᨠ-ᩔᪧᬅ-ᬳᭅ-ᭋᮃ-ᮠᮮᮯᮺ-ᯥᰀ-ᰣᱍ-ᱏᱚ-ᱽᲀ-ᲈᳩ-ᳬᳮ-ᳱᳵᳶᴀ-ᶿḀ-ἕἘ-Ἕἠ-ὅὈ-Ὅὐ-ὗὙὛὝὟ-ώᾀ-ᾴᾶ-ᾼιῂ-ῄῆ-ῌῐ-ΐῖ-Ίῠ-Ῥῲ-ῴῶ-ῼⁱⁿₐ-ₜℂℇℊ-ℓℕℙ-ℝℤΩℨK-ℭℯ-ℹℼ-ℿⅅ-ⅉⅎↃↄⰀ-Ⱞⰰ-ⱞⱠ-ⳤⳫ-ⳮⳲⳳⴀ-ⴥⴧⴭⴰ-ⵧⵯⶀ-ⶖⶠ-ⶦⶨ-ⶮⶰ-ⶶⶸ-ⶾⷀ-ⷆⷈ-ⷎⷐ-ⷖⷘ-ⷞⸯ々〆〱-〵〻〼ぁ-ゖゝ-ゟァ-ヺー-ヿㄅ-ㄭㄱ-ㆎㆠ-ㆺㇰ-ㇿ㐀-䶵一-鿕ꀀ-ꒌꓐ-ꓽꔀ-ꘌꘐ-ꘟꘪꘫꙀ-ꙮꙿ-ꚝꚠ-ꛥꜗ-ꜟꜢ-ꞈꞋ-ꞮꞰ-ꞷꟷ-ꠁꠃ-ꠅꠇ-ꠊꠌ-ꠢꡀ-ꡳꢂ-ꢳꣲ-ꣷꣻꣽꤊ-ꤥꤰ-ꥆꥠ-ꥼꦄ-ꦲꧏꧠ-ꧤꧦ-ꧯꧺ-ꧾꨀ-ꨨꩀ-ꩂꩄ-ꩋꩠ-ꩶꩺꩾ-ꪯꪱꪵꪶꪹ-ꪽꫀꫂꫛ-ꫝꫠ-ꫪꫲ-ꫴꬁ-ꬆꬉ-ꬎꬑ-ꬖꬠ-ꬦꬨ-ꬮꬰ-ꭚꭜ-ꭥꭰ-ꯢ가-힣ힰ-ퟆퟋ-ퟻ豈-舘並-龎ff-stﬓ-ﬗיִײַ-ﬨשׁ-זּטּ-לּמּנּסּףּפּצּ-ﮱﯓ-ﴽﵐ-ﶏﶒ-ﷇﷰ-ﷻﹰ-ﹴﹶ-ﻼA-Za-zヲ-하-ᅦᅧ-ᅬᅭ-ᅲᅳ-ᅵ], [\x80-￿], [_], [__\-], [a-zA-Z0-9], [~], [̀-ͯ҃-҉֑--ًؚ-ٰٟۖ-ۜ۟--ܑۭܰ-݊ަ-ް߫-߳ࠖ-࠙ࠛ-ࠣࠥ-ࠧࠩ-࡙࠭-࡛ࣔ-ࣣ࣡-ःऺ-़ा-ॏ॑--ঃ়া---ਃ਼ਾ---ઃ઼ા-ૅે-ૉો--ଃ଼ା---ூெ-ைொ-்ௗఀ-ఃా-ౄె-ైొ--ಃ಼ಾ-ೄೆ-ೈೊ--ഃാ-ൄെ-ൈൊ--ුූෘ--ฺ็-๎ັິ----ྗྙ-ྼ࿆ါ-ှၖ-ၙၞ-ၠၢ-ၤၧ-ၭၱ-ၴႂ-ႍႏႚ-ႝ፝-፟ᜒ-᜔ᜲ--៓៝᠋--ᤫᤰ-᤻ᨗ-ᨛᩕ-ᩞ᩠-᩿᩼᪰-᪾ᬀ-ᬄ᬴-᭄᭫-᭳ᮀ-ᮂᮡ-ᮭ᯦-᯳ᰤ-᰷᳐-᳔᳒-᳨᳭ᳲ--᷵᷻-᷿⃐-⃰⳯-⵿⳱ⷠ-〪ⷿ--꙲ꙴ---ꣅ꣠-꣱ꤦ-꤭ꥇ-꥓ꦀ-ꦃ꦳-꧀ꧥꨩ--ꩽꪰꪲ----️︠-︯], [⌀-⏿], [☀-⛿], [✀-➿], [✀-➿�-��-􏰀-�︎️̀-ͯ︠-︣⃐-⃰🏻-�‍㊙㊗〽〰Ⓜ🅰-��-���-��-��-����-��-�‼⁉▪-▫▶◀◻-◾©®™ℹ�☀-⛿⬅⬆⬇⬛⬜⭐⭕⌚⌛⌨⏏⏩-⏳⏸-⏺�⤵⤴←-⇿], [�], [�], [�], or any character but end of input found.

Contributor guide

Open the contributing guide

First steps

  1. Read the whole issue, then the project's contributing guide.
  2. Comment on the issue to say you are picking it up — it saves two people doing the same work.
  3. Fork the repository and make your change on a branch.
  4. Open a pull request that references the issue number.

Research direction

Reproduce from Administration > Omnichannel > Livechat Appearance > Omnichannel offline by disabling Display Offline Form and clearing Offline Form Unavailable Message, then open the livechat widget with no agents online. Start by tracing the livechat widget entry point and the browser-console parsing error. Done means the widget renders the no-agents-available state without requiring the unavailable-message value.

Written by the indexing model from the issue text.

Assessment

Tech stack
typescript
Domain
frontend
Issue type
Bug
Difficulty
3/5
Estimated time
1-2 days
Activity status
Stale
Clarity
Mostly clear
Newbie friendliness
35/100

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