RocketChat / RocketChat/Rocket.Chat

Getting version `GLIBC_2.28' not found Error while running npm install

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Description

Description:

I'm following the official guide to install Rocket.Chat on Ubuntu.

This is a clean install no upgrade.

As soon as I run npm install --production the installation fails with the GLIBC_2.28 not found error. (See image)

Expected behavior:

To install..

Actual behavior:

image

Server Setup Information:
  • Version of Rocket.Chat Server: 6.3.7
  • Operating System: Ubuntu 18.04.6 LTS
  • Deployment Method: Deploying with tar
  • NodeJS Version: v14.21.3
  • MongoDB Version: v6.0.9

Contributor guide

Open the contributing guide

First steps

  1. Read the whole issue, then the project's contributing guide.
  2. Comment on the issue to say you are picking it up — it saves two people doing the same work.
  3. Fork the repository and make your change on a branch.
  4. Open a pull request that references the issue number.

Research direction

Start with the official Ubuntu deployment guide and reproduce npm install --production on Ubuntu 18.04.6 LTS using Node.js v14.21.3, then inspect the reported GLIBC_2.28 error. Done means the documented installation succeeds or the supported environment and required deployment changes are clearly identified.

Written by the indexing model from the issue text.

Assessment

Tech stack
node.js, ubuntu
Domain
devops, infrastructure
Issue type
Bug
Difficulty
4/5
Estimated time
3-5 days
Activity status
Stale
Clarity
Needs clarification
Newbie friendliness
25/100

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