users not getting e2e keys but admin does

Description:

I deployed a docker container with rocket.chat locally
As the admin i enabled e2e and got my key, well and good.
However, my users never got the pop up to get the e2e key yet in the settings its as if they already have gotten it and their only option is reset e2e key, yet when they do it does nothing somehow.

Steps to reproduce:

1. enable e2e and login as user on a deployed docker container
2. account settings > e2e settings > e2e will be enabled yet you did not get your key
3. e2e and otr will be unavailable

Expected behavior:

e2e key given and otr working

Actual behavior:

otr causes many errors regarding e2e key being missing and e2e simply not working as intended

Server Setup Information:

• Version of Rocket.Chat Server: latest
• Operating System: Windows 11 pro
• Deployment Method: Docker
• Number of Running Instances: 1
• NodeJS Version: latest
• MongoDB Version: latest

Client Setup Information

• Desktop App or Browser Version: Opera GX
• Operating System: Windows 10 Pro

Additional context

Relevant logs:

no relevant logs

Reproduce the issue in the Docker deployment by enabling E2E as an admin, then checking a regular user's Account Settings > E2E settings. Compare the admin and user flows and capture the browser and server errors around the missing key and OTR failure. Done means users receive or can successfully reset their E2E key and OTR works.