RocketChat / RocketChat/Rocket.Chat

Omnichannel email content is empty and does not show up in Chat

Open
#27,928 7 comments 0 reactions 0 assignees View on GitHub

Nobody has claimed this yet.

Dominant language
TypeScript
Stars
46.1k
Forks
13.9k
Avg merge
3d 3h
Merged PRs (30d)
130

Description

Description:

When sending emails to configured inbox. Email is converted to Chat message but content of email is not show in chat.
There is no different if i will send html email or plain text email.

Steps to reproduce:
  1. Setup Email Inbox
  2. Send test email to configured inbox
Expected behavior:

I was expecting to see content of email that im sending.

Actual behavior:

Content of email is not visible

Server Setup Information:
  • Version of Rocket.Chat Server: 5.4.2
  • Operating System: Ubuntu 22.04.1 LTS
  • Deployment Method: docker (docker pull registry.rocket.chat/rocketchat/rocket.chat:latest)
  • Number of Running Instances: 1
  • DB Replicaset Oplog:
  • Database Migration: 281 (01.02. 2023 18:24)
  • NodeJS Version: v14.19.3
  • MongoDB Version: 4.4.15 / wiredTiger (oplog Enabled)
Client Setup Information
  • Desktop App or Browser Version: Chrome, Edge
  • Operating System: Windows
Additional context

image

Contributor guide

Open the contributing guide

First steps

  1. Read the whole issue, then the project's contributing guide.
  2. Comment on the issue to say you are picking it up — it saves two people doing the same work.
  3. Fork the repository and make your change on a branch.
  4. Open a pull request that references the issue number.

Research direction

Start by reproducing the configured Email Inbox flow with both HTML and plain-text messages, using the Rocket.Chat 5.4.2 setup described in the issue. Trace where the incoming email is converted into a Chat message and verify that the email content is preserved and displayed; done means the message body appears in Chat for both formats.

Written by the indexing model from the issue text.

Assessment

Tech stack
typescript
Domain
backend
Issue type
Bug
Difficulty
4/5
Estimated time
3-5 days
Activity status
Stale
Clarity
Mostly clear
Newbie friendliness
35/100

Get new issues in your inbox

A short digest of beginner-friendly GitHub issues.