RocketChat / RocketChat/Rocket.Chat
Omnichannel email content is empty and does not show up in Chat
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- Dominant language
- TypeScript
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Description
Description:
When sending emails to configured inbox. Email is converted to Chat message but content of email is not show in chat.
There is no different if i will send html email or plain text email.
Steps to reproduce:
- Setup Email Inbox
- Send test email to configured inbox
Expected behavior:
I was expecting to see content of email that im sending.
Actual behavior:
Content of email is not visible
Server Setup Information:
- Version of Rocket.Chat Server: 5.4.2
- Operating System: Ubuntu 22.04.1 LTS
- Deployment Method: docker (docker pull registry.rocket.chat/rocketchat/rocket.chat:latest)
- Number of Running Instances: 1
- DB Replicaset Oplog:
- Database Migration: 281 (01.02. 2023 18:24)
- NodeJS Version: v14.19.3
- MongoDB Version: 4.4.15 / wiredTiger (oplog Enabled)
Client Setup Information
- Desktop App or Browser Version: Chrome, Edge
- Operating System: Windows
Additional context

Contributor guide
First steps
- Read the whole issue, then the project's contributing guide.
- Comment on the issue to say you are picking it up — it saves two people doing the same work.
- Fork the repository and make your change on a branch.
- Open a pull request that references the issue number.
Research direction
Start by reproducing the configured Email Inbox flow with both HTML and plain-text messages, using the Rocket.Chat 5.4.2 setup described in the issue. Trace where the incoming email is converted into a Chat message and verify that the email content is preserved and displayed; done means the message body appears in Chat for both formats.
Written by the indexing model from the issue text.
Assessment
- Tech stack
- typescript
- Domain
- backend
- Issue type
- Bug
- Difficulty
- 4/5
- Estimated time
- 3-5 days
- Activity status
- Stale
- Clarity
- Mostly clear
- Newbie friendliness
- 35/100