RocketChat / RocketChat/Rocket.Chat
[Omnichannel] Thank you message not visible when registration form is enabled
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Nobody has claimed this yet.
type: bug
- Dominant language
- TypeScript
- Stars
- 46.1k
- Forks
- 13.9k
- Avg merge
- 3d 3h
- Merged PRs (30d)
- 130
Description
Description:
Steps to reproduce:
- Enable OmniChannel
- Enable Registration for OC and make name and email required
- Configure
Conversation Finished Message
Expected behavior:
Once user/agent finishes the chat he/she should see the Conversation Finished Message message
Actual behavior:
The user does not see the Conversation Finished Message, a new registration form is presented
I've recorded a video and the "thank you message" is visible but for like 0.1 seconds.
Server Setup Information:
- Version of Rocket.Chat Server: 5.4.2
- Operating System: Ubuntu 20.04
- Deployment Method: snap
- Number of Running Instances: 1
- NodeJS Version: v14.19.3
- MongoDB Version:
4.4.15
Client Setup Information
- Desktop App or Browser Version: all browsers
- Operating System: all systems
Contributor guide
First steps
- Read the whole issue, then the project's contributing guide.
- Comment on the issue to say you are picking it up — it saves two people doing the same work.
- Fork the repository and make your change on a branch.
- Open a pull request that references the issue number.
Research direction
Reproduce the flow described in the issue: enable Omnichannel and its registration form with required name and email, then finish a conversation. Trace the registration form and Conversation Finished Message entry points; done means the configured message remains visible after the chat ends instead of being replaced by the form.
Written by the indexing model from the issue text.
Assessment
- Tech stack
- typescript
- Domain
- frontend
- Issue type
- Bug
- Difficulty
- 3/5
- Estimated time
- 1-2 days
- Activity status
- Stale
- Clarity
- Mostly clear
- Newbie friendliness
- 35/100