Persistent User login issues

Description:

My users are finding that their user ids and passwords are getting rejected at a suspiciously high rate. While I expect users to mess up their authentication periodically, we're seeing many users, even those using password managers, getting locked out of Rocket.chat with messages that their authentication has failed. They've experience this in the browser, as well as the mobile apps.

Steps to reproduce:

1. go to the login page
2. Enter user id and password
3. Observe that failure message is presented.

Expected behavior:

Authentication, and proceeding...

Actual behavior:

Rejection of credentials.

Server Setup Information:

Firewalls involved: none

• Version of Rocket.Chat Server: 5.0.3
• Operating System: Ubuntu 20.04
• Deployment Method: Digital Ocean One-Click install
• Number of Running Instances: 1
• DB Replicaset Oplog: Enabled
• NodeJS Version: 14.19.3 -x64
• MongoDB Version: wiredTiger

Client Setup Information

• Browser Version: All
• Operating System: Windows/ IOS

Additional context

Relevant logs:

rocket.chat server logs.txt

No source file or test is named. Start by reproducing the login failure from the listed login steps and inspect the attached Rocket.Chat server logs, comparing browser and mobile behavior on the reported setup. Done means valid credentials authenticate reliably without the reported rejection.