RocketChat / RocketChat/Rocket.Chat

Omnichannel transfer comment is not wrapped to multiple lines

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#26,723 69 comments 0 reactions 0 assignees View on GitHub

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  • #27080 by @nishant23122000 — closed without merging
area: ui/ux good first issue hacktoberfest
Dominant language
TypeScript
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Description

Description:

When transferring omnichannel conversation to another agent with a comment, text is not wrapping to new line, going out of the line with "...".

Steps to reproduce:
  1. Agent A: Receive omnichannel conversation.
  2. Transfer it to agent B, leaving long text comment.
  3. See on agent B's chat non-wrapped text (rest of it is not visible).
Expected behavior:

Transfer comment text is wrapped to multiple lines if needed.

Actual behavior:

Transfer comment text is rendered in a single line, which is hidden behind the end of the line.

image

Server Setup Information:
  • Version of Rocket.Chat Server: 5.0.4
  • Operating System: Ubuntu 20.04
  • Deployment Method: docker
  • Number of Running Instances: 1
  • DB Replicaset Oplog: Enabled
  • NodeJS Version: v14.19.3
  • MongoDB Version: 5.0.11 / wiredTiger
Client Setup Information
  • Desktop App or Browser Version: Desktop 3.8.7
  • Operating System: Windows 10
Additional context

Relevant logs:

Contributor guide

Open the contributing guide

First steps

  1. Read the whole issue, then the project's contributing guide.
  2. Comment on the issue to say you are picking it up — it saves two people doing the same work.
  3. Fork the repository and make your change on a branch.
  4. Open a pull request that references the issue number.

Research direction

No source file, test, or entry point is named in the issue, so start by tracing the omnichannel transfer comment UI from the agent B chat. Reproduce the transfer with a long comment, then verify that the complete comment wraps across multiple lines instead of being hidden behind the line end.

Written by the indexing model from the issue text.

Assessment

Tech stack
typescript
Domain
frontend
Issue type
Bug
Difficulty
3/5
Estimated time
1-2 days
Activity status
Stale
Clarity
Mostly clear
Newbie friendliness
35/100

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