RocketChat / RocketChat/Rocket.Chat
Omnichannel transfer comment is not wrapped to multiple lines
Nobody has claimed this yet.
- #27080 by @nishant23122000 — closed without merging
- Dominant language
- TypeScript
- Stars
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- Forks
- 13.9k
- Avg merge
- 3d 3h
- Merged PRs (30d)
- 130
Description
Description:
When transferring omnichannel conversation to another agent with a comment, text is not wrapping to new line, going out of the line with "...".
Steps to reproduce:
- Agent A: Receive omnichannel conversation.
- Transfer it to agent B, leaving long text comment.
- See on agent B's chat non-wrapped text (rest of it is not visible).
Expected behavior:
Transfer comment text is wrapped to multiple lines if needed.
Actual behavior:
Transfer comment text is rendered in a single line, which is hidden behind the end of the line.

Server Setup Information:
- Version of Rocket.Chat Server: 5.0.4
- Operating System: Ubuntu 20.04
- Deployment Method: docker
- Number of Running Instances: 1
- DB Replicaset Oplog: Enabled
- NodeJS Version: v14.19.3
- MongoDB Version: 5.0.11 / wiredTiger
Client Setup Information
- Desktop App or Browser Version: Desktop 3.8.7
- Operating System: Windows 10
Additional context
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Relevant logs:
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Contributor guide
First steps
- Read the whole issue, then the project's contributing guide.
- Comment on the issue to say you are picking it up — it saves two people doing the same work.
- Fork the repository and make your change on a branch.
- Open a pull request that references the issue number.
Research direction
No source file, test, or entry point is named in the issue, so start by tracing the omnichannel transfer comment UI from the agent B chat. Reproduce the transfer with a long comment, then verify that the complete comment wraps across multiple lines instead of being hidden behind the line end.
Written by the indexing model from the issue text.
Assessment
- Tech stack
- typescript
- Domain
- frontend
- Issue type
- Bug
- Difficulty
- 3/5
- Estimated time
- 1-2 days
- Activity status
- Stale
- Clarity
- Mostly clear
- Newbie friendliness
- 35/100