RocketChat / RocketChat/Rocket.Chat
Email Inboxes
Nobody has claimed this yet.
- Dominant language
- TypeScript
- Stars
- 46.1k
- Forks
- 13.9k
- Avg merge
- 3d 3h
- Merged PRs (30d)
- 130
Description
Description: Email Inboxes stops working
When receiving an incoming email in the mailbox contact@polimedad.com should open a new ticket in Omnichannel.
After a while this stops working. I get incoming mails but no new tickets are raised in Omnichannel.
When I try to change the settings and make an entry in Admin --->Email Inboxes it gives me a Match error
Server Setup Information:
- Version of Rocket.Chat Server: 4.8.1
- Operating System: Ubuntu 20.04
- Deployment Method:
- Number of Running Instances: 1
- DB Replicaset Oplog:
- NodeJS Version: v14.18.3
- MongoDB Version: 5.0.6 / wiredTiger (oplog Enabled)
Client Setup Information
- Desktop App or Browser Version: Desktop App and Browser Version
- Operating System: Windows 10
Additional context
Relevant logs:
Contributor guide
First steps
- Read the whole issue, then the project's contributing guide.
- Comment on the issue to say you are picking it up — it saves two people doing the same work.
- Fork the repository and make your change on a branch.
- Open a pull request that references the issue number.
Research direction
No files or tests are named. Start by reproducing the failure through Admin → Email Inboxes and an incoming message, then inspect the server and browser logs around the Match error and ticket creation. Done means incoming mail reliably creates an Omnichannel ticket and the Email Inboxes settings can be saved without that error.
Written by the indexing model from the issue text.
Assessment
- Tech stack
- mongodb, node.js, typescript
- Domain
- api, backend
- Issue type
- Bug
- Difficulty
- 4/5
- Estimated time
- 3-5 days
- Activity status
- Stale
- Clarity
- Needs clarification
- Newbie friendliness
- 22/100