RocketChat / RocketChat/Rocket.Chat
Email Inboxes replay emails triggering a new chat
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- Dominant language
- TypeScript
- Stars
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Description
Hi,
Description:
I´m running Rocketchat version 4.8.1 in a docker container and tried the Email Inboxes. It works fine until a customer replies to an email. This will trigger a new conversation.
In my opinion it would be best, if the reply to an email it shows up in the original chat.
Steps to repoduce:
- Send an email to the connected inbox
- Answer in Omnichannel3.
- Reply to that email in your mail client4.
- a new chat in omnichannel will popup5.
Greetings
Contributor guide
First steps
- Read the whole issue, then the project's contributing guide.
- Comment on the issue to say you are picking it up — it saves two people doing the same work.
- Fork the repository and make your change on a branch.
- Open a pull request that references the issue number.
Research direction
Reproduce the behavior using Rocket.Chat 4.8.1 in the reported Docker setup: send an email to the connected inbox, answer in Omnichannel, and reply from the mail client. Trace how Email Inboxes associate replies with Omnichannel conversations; done means a reply appears in the original chat instead of creating a new conversation.
Written by the indexing model from the issue text.
Assessment
- Tech stack
- docker, typescript
- Domain
- backend
- Issue type
- Bug
- Difficulty
- 4/5
- Estimated time
- 3-5 days
- Activity status
- Stale
- Clarity
- Needs clarification
- Newbie friendliness
- 30/100