RocketChat / RocketChat/Rocket.Chat
Omnichannel - Telegram Integration - Sending Excel Files, CSVs is not delivered to contacts
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Description
Description:
I'm using the community version of Rocket.Chat
I installed telegram app to my Omnichannel
I configured the telegram app to accept all media file types (left the field empty)
When I try to send excel or csv files, the system accepts them, but they are not delivered to the contact
Steps to reproduce:
- Install Telegram App
- Configure the app to accept all media files ( keep the field empty)
- Start a conversation with the telegram bot from a contact
- As an agent, try to send excel or csv
Expected behavior:
The excel or the csv should be delivered to the contact
Actual behavior:
The system accepts the file and marks it as sent, but the file is not delivered to the contact
Server Setup Information:
- Version of Rocket.Chat Server: 4.6.3
- Operating System: Windows 11
- Deployment Method:
- Number of Running Instances: 1
- DB Replicaset Oplog:
- NodeJS Version: v14.18.3
- MongoDB Version: 5.0.9 / wiredTiger (oplog Enabled)
Client Setup Information
- Desktop App or Browser Version: Chrome
- Operating System: Windows
Additional context
Relevant logs:
Contributor guide
First steps
- Read the whole issue, then the project's contributing guide.
- Comment on the issue to say you are picking it up — it saves two people doing the same work.
- Fork the repository and make your change on a branch.
- Open a pull request that references the issue number.
Research direction
No files, tests, or entry points are named. Start by reproducing the Telegram Omnichannel flow with an Excel file and a CSV while reviewing the Telegram app's accepted-media configuration; done means both file types are delivered to the contact rather than merely marked as sent.
Written by the indexing model from the issue text.
Assessment
- Domain
- api, backend
- Issue type
- Bug
- Difficulty
- 4/5
- Estimated time
- 3-5 days
- Activity status
- Stale
- Clarity
- Mostly clear
- Newbie friendliness
- 35/100