RocketChat / RocketChat/Rocket.Chat

Email notifications stopped working / cant receive two factor authentication

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#24,671 1 comment 0 reactions 0 assignees View on GitHub

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Dominant language
TypeScript
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Description

Was suddenly logged out of rocketchat while logged in. Tried logging back in and it asks for a two factor authentication that is sent to my email. However, I have not for quite some time been receiving any email notifications from rocketchat. How do I log back in?

Contributor guide

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First steps

  1. Read the whole issue, then the project's contributing guide.
  2. Comment on the issue to say you are picking it up — it saves two people doing the same work.
  3. Fork the repository and make your change on a branch.
  4. Open a pull request that references the issue number.

Research direction

Start by reproducing the reported inability to receive Rocket.Chat email notifications and two-factor authentication messages, then trace the relevant email and authentication entry points. Done means the cause of the missing messages is identified and email-based two-factor login works again, with a regression test where the project supports one.

Written by the indexing model from the issue text.

Assessment

Domain
authentication
Issue type
Bug
Difficulty
4/5
Estimated time
3-5 days
Activity status
Stale
Clarity
Needs clarification
Newbie friendliness
20/100

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