RocketChat / RocketChat/Rocket.Chat

[BUG] Unable to upload images on iphone using IOS web browser client (NOT APP) - Desperate

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#24,608 16 comments 2 reactions 1 assignee View on GitHub

@debdutdeb is already working on this.

Since May 31, 2022.

area: ui/ux type: bug
Dominant language
TypeScript
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Description

Description:

I reported this bug a while back and many versions ago, about 6 months ago, and it is still an issue, so I am reporting it again now. This issue is also happening on open.rocket.chat. With the current release of rocket chat you are unable to upload photos on IOS on the browser version of the client. I have a rather large deployment and I am desperate to get this fixed (even if I have to pay). Can someone please look in to this issue. If this issue is not planned to be fixed please be upfront and tell me so I can move on to other chat platforms, or create my own. I surely can't be the only user having this issue as it has been reported to me by every single user on an iphone mobile I have and I can also reproduce it on open.rocket.chat on every single upload attempt made.

Steps to reproduce:
  1. Enter chat channel or private room
  2. Attempt to upload an image from your phone by either taking a new photo or picking one from your photo library.
  3. Once an image is selected and you choose "done" nothing happens and the image selection closes.
Expected behavior:

For the popup to add a caption, etc to appear and for upload to succeed.

Actual behavior:

Upload does nothing, no popup or anything. It's as if the image doesn't attach to the message, or no image is detected as being selected.

Server Setup Information:
  • Version of Rocket.Chat Server: 4.4.2
  • Operating System: Centos 7
  • Deployment Method: tar (manual)
  • Number of Running Instances: 6
  • DB Replicaset Oplog: yes
  • NodeJS Version: 14.18.2
  • MongoDB Version:4.2
Client Setup Information
  • Desktop App or Browser Version: Browser Version
  • Operating System: IOS
Additional context

I first reported this issue back in October 2021, nearly 6 months ago, and have not had any response about the issue. Because the issue still persists, many versions and nearly 6 months later I am reporting it again on the most current version of Rocket Chat.

Relevant logs:

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