RocketChat / RocketChat/Rocket.Chat

[BUG]Rocketchat 4.4.2 can not send e-mails

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#24,551 4 comments 2 reactions 0 assignees View on GitHub

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Dominant language
TypeScript
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Description

Description:

rocketchat to version 4.4.2 can not send e-mails

Steps to reproduce:

Try to send any notification or other e-mail message

Expected behavior:
E-mails are sent

Actual behavior:

E-mails are not sent

Server Setup Information:

Version of Rocket.Chat Server: 4.4.2
Operating System: Linux
Deployment Method: docker
Number of Running Instances: 1
Client Setup Information
Desktop App or Browser Version: Chrome
Operating System: Windows 10

Relevant logs:

Exception in defer callback: Error: Greeting never received
at SMTPConnection._formatError (/app/bundle/programs/server/npm/node_modules/meteor/email/node_modules/nodemailer/lib/smtp-connection/index.js:784:19) at SMTPConnection._onError (/app/bundle/programs/server/npm/node_modules/meteor/email/node_modules/nodemailer/lib/smtp-connection/index.js:770:20)
at Timeout. (/app/bundle/programs/server/npm/node_modules/meteor/email/node_modules/nodemailer/lib/smtp-connection/index.js:704:22)
at listOnTimeout (internal/timers.js:557:17)
at processTimers (internal/timers.js:500:7) { code: 'ETIMEDOUT', command: 'CONN' }

Contributor guide

Open the contributing guide

First steps

  1. Read the whole issue, then the project's contributing guide.
  2. Comment on the issue to say you are picking it up — it saves two people doing the same work.
  3. Fork the repository and make your change on a branch.
  4. Open a pull request that references the issue number.

Research direction

Start by reviewing the reported SMTP timeout (Greeting never received) in the Docker deployment and the Rocket.Chat 4.4.2 email configuration. Reproduce by sending a notification, then verify that the SMTP connection succeeds and emails are delivered.

Written by the indexing model from the issue text.

Assessment

Tech stack
docker
Domain
backend
Issue type
Bug
Difficulty
3/5
Estimated time
1-2 days
Activity status
Stale
Clarity
Needs clarification
Newbie friendliness
30/100

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