RocketChat / RocketChat/Rocket.Chat

Unable to have a video conference with Jitsi

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Dominant language
TypeScript
Stars
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Forks
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Avg merge
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Merged PRs (30d)
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Description

Description:

When trying to have a video call from any computer with any user within a chat Jitsi shows that the interlocutor has a disabled camera and mic. However works fine if I try to have a call with a mobile device

Steps to reproduce:
  1. Go to any channel or direct conversation
  2. Click on Start a video call
  3. Confirm you want to start a video call
  4. After a Jitsi tab appears in browser allow to use camera and mic
  5. Voila - you can see interlocutor has joined, but you cannot see him or hear him
Expected behavior:

On step 5 - you can see and hear the person you want to have a conference with

Actual behavior:

image

Server Setup Information:

Version
4.2.0
Deployment ID
MC6DScu2bhZRWJHHt
Apps Engine Version
1.28.1
Node Version
v12.22.1
Database Migration
249 (27 января 2022 г., 12:20)
MongoDB
4.0.21 / mmapv1 (oplog Enabled)
Commit Details
HEAD: (a4ad199f1)
Branch: HEAD
PID
9

Client Setup Information
  • Desktop App or Browser Version: Chrome or Mozilla, any versions
  • Operating System: Linux, Windows

Contributor guide

Open the contributing guide

First steps

  1. Read the whole issue, then the project's contributing guide.
  2. Comment on the issue to say you are picking it up — it saves two people doing the same work.
  3. Fork the repository and make your change on a branch.
  4. Open a pull request that references the issue number.

Research direction

Start by reproducing the Jitsi call from a channel or direct conversation using the listed browser and operating-system combinations. Check whether both participants can grant camera and microphone access and whether the failure is specific to desktop clients. Done means two computer users can see and hear each other in the Jitsi call.

Written by the indexing model from the issue text.

Assessment

Domain
audio-video-rtc
Issue type
Bug
Difficulty
4/5
Estimated time
3-5 days
Activity status
Stale
Clarity
Needs clarification
Newbie friendliness
25/100

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