RocketChat / RocketChat/Rocket.Chat

service does not start after update to 4.3.0

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#24,076 2 comments 0 reactions 0 assignees View on GitHub

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Dominant language
TypeScript
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Description

Description:

After updating from 4.2.2 to 4.3.0 the service will not start, journal says

Jan 01 11:35:17 server rocketchat[1762]:       throw error;
Jan 01 11:35:17 server rocketchat[1762]: Error:
Jan 01 11:35:17 server rocketchat[1762]: - Install with the --verbose flag and look for errors: "npm install --ignore-scripts=false --verbose sharp"
Jan 01 11:35:17 server systemd[1]: rocketchat.service: Main process exited, code=exited, status=1/FAILURE
Jan 01 11:35:17 server systemd[1]: rocketchat.service: Failed with result 'exit-code'.
-- Subject: Unit failed
-- The unit rocketchat.service has entered the 'failed' state with result 'exit-code'.

npm -v
8.2.0

node -v
v12.18.4

mongod --version

db version v4.4.11
Build Info: {
    "version": "4.4.11",
    "gitVersion": "b7530cacde8432d2f22ed506f258ff9c3b45c5e9",
    "openSSLVersion": "OpenSSL 1.1.1f  31 Mar 2020",
    "modules": [],
    "allocator": "tcmalloc",
    "environment": {
        "distmod": "ubuntu2004",
        "distarch": "x86_64",
        "target_arch": "x86_64"
    }
}

no idea how to fix.

Contributor guide

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First steps

  1. Read the whole issue, then the project's contributing guide.
  2. Comment on the issue to say you are picking it up — it saves two people doing the same work.
  3. Fork the repository and make your change on a branch.
  4. Open a pull request that references the issue number.

Research direction

Start with the journal output and reproduce the suggested npm install --ignore-scripts=false --verbose sharp command under Node v12.18.4, comparing the 4.2.2 and 4.3.0 installation requirements. Done means the 4.3.0 service starts successfully under the reported systemd, Node, npm, and MongoDB environment.

Written by the indexing model from the issue text.

Assessment

Tech stack
node.js, typescript
Domain
backend, devops
Issue type
Bug
Difficulty
4/5
Estimated time
3-5 days
Activity status
Stale
Clarity
Needs clarification
Newbie friendliness
25/100

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