RocketChat / RocketChat/Rocket.Chat
User notification preferences are ignored by omnichannel
Nobody has claimed this yet.
- Dominant language
- TypeScript
- Stars
- 46.1k
- Forks
- 13.9k
- Avg merge
- 3d 3h
- Merged PRs (30d)
- 130
Description
Description:
I have all notifications turned off but I'm still getting desktop notifications for chat's initiated in Livechat / Omnichannel:

My notifications preferences are being respected in all areas but omnichannel and I can't see any way to set prefs specifically for omnichannel as I can other channels.
Steps to reproduce:
- Go to your user preferences and set all notifications to "Nothing"
- Send a message via Livechat / Omnichannel
Expected behavior:
No desktop notification should occur
Actual behavior:
A desktop notification occurs.
Server Setup Information:
Version of Rocket.Chat Server: 3.13.1
Operating System: Ubuntu 20.04
Deployment Method: Snap
Number of Running Instances: 1
NodeJS Version: v12.21.0
MongoDB Version: 3.6.14 / wiredTiger (oplog Enabled)
Client Setup Information
Desktop App or Browser Version: Firefox 78.8.0esr, Chrome Version 90.0.4430.85 (Official Build) (x86_64)
Operating System: OSX 10.11
Contributor guide
First steps
- Read the whole issue, then the project's contributing guide.
- Comment on the issue to say you are picking it up — it saves two people doing the same work.
- Fork the repository and make your change on a branch.
- Open a pull request that references the issue number.
Research direction
Start by tracing how user notification preferences are applied to desktop notifications, then compare that path with notifications triggered by Livechat or Omnichannel messages. Reproduce the issue with all preferences set to “Nothing”; done means no desktop notification appears for an Omnichannel chat while other notification behavior remains unchanged.
Written by the indexing model from the issue text.
Assessment
- Tech stack
- typescript
- Domain
- frontend
- Issue type
- Bug
- Difficulty
- 3/5
- Estimated time
- 1-2 days
- Activity status
- Stale
- Clarity
- Clearly specified
- Newbie friendliness
- 35/100