Desktop don't play sound work at newest version 3.12.0

Description:

Does not play sound on the desktop when messages arrive on livechat

Steps to reproduce:

Send a message on livechat that will not play the sound on the desktop

Expected behavior:

Play a sound on the desktop when a message arrives on livehcat

Actual behavior:

User receives a new message and don't get notified. No sound is played and no desktop notification is send out.

Server Setup Information:

• Version of Rocket.Chat Server: 3.12.0
• Operating System: Debian 9
• Deployment Method: tar
• Number of Running Instances: 1
• NodeJS Version: v12.18.2
• MongoDB Version: v4.0.19

Client Setup Information

• Desktop App or Browser Version: 89.0.4389.82 (Versão oficial) (x86_64)
• Operating System: MacOs Mojane 10.14.6

Additional context

Relevant logs:

I20210311-11:34:19.726(-3) API ➔ debug POST: /api/v1/livechat/visitor
I20210311-11:34:19.794(-3) API ➔ debug Success { statusCode: 200, body: { visitor: { _id: 'pPyJxuL7uQGvFinjo', username: 'guest-2', _updatedAt: 2021-03-11T14:34:19.729Z, name: 'José Sanchez-WhatsApp', phone: [Array], token: '5517988203040', lastChat: [Object], livechatData: [Object] }, success: true } }
I20210311-11:34:19.812(-3) API ➔ debug GET: /api/v1/livechat/room?token=5519988200000
I20210311-11:34:19.876(-3) Integrations ➔ Outgoing WebHook.debug Execute Trigger: sendMessage
I20210311-11:34:19.877(-3) Integrations ➔ Outgoing WebHook.debug Got the event arguments for the event: sendMessage { event: 'sendMessage', message: { t: 'livechat-started', msg: '', groupable: false, ts: 2021-03-11T14:34:19.834Z, u: { _id: 'pPyJxuL7uQGvFinjo', username: 'guest-2', name: 'José Sanchez-WhatsApp' }, rid: 'dgZCg8Kk53u6bPYp9', _id: '2Xx6A4sH6M3PkDifp', tmid: undefined, _updatedAt: 2021-03-11T14:34:19.861Z, editedBy: undefined, editedAt: undefined, emoji: undefined, avatar: undefined, alias: undefined, customFields: undefined, attachments: undefined, reactions: undefined, parseUrls: undefined, blocks: undefined, token: undefined, mentions: [], channels: [] }, room: { _id: 'dgZCg8Kk53u6bPYp9', msgs: 0, usersCount: 1, lm: 2021-03-11T14:34:19.822Z, fname: 'José Sanchez-WhatsApp', t: 'l', ts: 2021-03-11T14:34:19.822Z, departmentId: undefined, v: { _id: 'pPyJxuL7uQGvFinjo', username: 'guest-2', token: '5517988203040', status: 'online' }, cl: false, open: true, waitingResponse: true, _updatedAt: 2021-03-11T14:34:19.822Z } }
I20210311-11:34:19.878(-3) Integrations ➔ Outgoing WebHook.debug Starting search for triggers for the room: dgZCg8Kk53u6bPYp9
I20210311-11:34:19.878(-3) Integrations ➔ Outgoing WebHook.debug Found 0 to iterate over and see if the match the event.
I20210311-11:34:19.926(-3) API ➔ debug Success { statusCode: 200, body: { room: { _id: 'dgZCg8Kk53u6bPYp9', msgs: 0, usersCount: 1, lm: 2021-03-11T14:34:19.822Z, fname: 'José Sanchez-WhatsApp', t: 'l', ts: 2021-03-11T14:34:19.822Z, v: [Object], cl: false, open: true, waitingResponse: true, _updatedAt: 2021-03-11T14:34:19.822Z }, newRoom: true, success: true } }
I20210311-11:34:20.059(-3) API ➔ debug POST: /api/v1/livechat/message
I20210311-11:34:20.085(-3) Integrations ➔ Outgoing WebHook.debug Execute Trigger: sendMessage
I20210311-11:34:20.086(-3) Integrations ➔ Outgoing WebHook.debug Got the event arguments for the event: sendMessage { event: 'sendMessage', message: { _id: 'TamENMZoSzsA2bzrz', rid: 'dgZCg8Kk53u6bPYp9', msg: 'Teste', token: '5517988203040', alias: 'José Sanchez-WhatsApp', ts: 2021-03-11T14:34:20.064Z, u: { _id: 'pPyJxuL7uQGvFinjo', username: 'guest-2', name: 'José Sanchez-WhatsApp' }, tmid: undefined, _updatedAt: 2021-03-11T14:34:20.079Z, editedBy: undefined, editedAt: undefined, emoji: undefined, avatar: undefined, customFields: undefined, groupable: undefined, attachments: undefined, reactions: undefined, parseUrls: undefined, blocks: undefined, mentions: [], channels: [], newRoom: false, showConnecting: true }, room: { _id: 'dgZCg8Kk53u6bPYp9', msgs: 1, usersCount: 1, lm: 2021-03-11T14:34:19.834Z, fname: 'José Sanchez-WhatsApp', t: 'l', ts: 2021-03-11T14:34:19.822Z, v: { _id: 'pPyJxuL7uQGvFinjo', username: 'guest-2', token: '5517988203040', status: 'online' }, cl: false, open: true, _updatedAt: 2021-03-11T14:34:19.879Z, lastMessage: { t: 'livechat-started', msg: '', groupable: false, ts: 2021-03-11T14:34:19.834Z, u: [Object], rid: 'dgZCg8Kk53u6bPYp9', _id: '2Xx6A4sH6M3PkDifp', _updatedAt: 2021-03-11T14:34:19.861Z, mentions: [], channels: [] }, metrics: { reaction: [Object], response: [Object] }, responseBy: { _id: 'pPyJxuL7uQGvFinjo', username: 'guest-2', lastMessageTs: 2021-03-11T14:34:19.879Z } } }
I20210311-11:34:20.087(-3) Integrations ➔ Outgoing WebHook.debug Starting search for triggers for the room: dgZCg8Kk53u6bPYp9
I20210311-11:34:20.088(-3) Integrations ➔ Outgoing WebHook.debug Found 0 to iterate over and see if the match the event.
I20210311-11:34:20.096(-3) API ➔ debug Success { statusCode: 200, body: { message: { _id: 'TamENMZoSzsA2bzrz', rid: 'dgZCg8Kk53u6bPYp9', msg: 'Teste', token: '5519988200000', alias: 'José Sanchez-WhatsApp', ts: 2021-03-11T14:34:20.064Z, u: [Object], _updatedAt: 2021-03-11T14:34:20.079Z, mentions: [], channels: [] }, success: true } }
I20210311-11:34:20.122(-3) API ➔ debug GET: /api/v1/livechat/agent.info/dgZCg8Kk53u6bPYp9/5517988203040
I20210311-11:34:20.126(-3) API ➔ debug Failure { statusCode: 400, body: errorClass [Error]: [invalid-agent] at Object.get (app/livechat/server/api/v1/agent.js:28:11) at app/api/server/api.js:394:82 at Meteor.EnvironmentVariable.EVp.withValue (packages/meteor.js🔢12) at Object._internalRouteActionHandler [as action] (app/api/server/api.js:394:39) at Route.share.Route.Route._callEndpoint (packages/nimble_restivus/lib/route.coffee:150:32) at packages/nimble_restivus/lib/route.coffee:59:33 at packages/simple_json-routes.js:98:9 { isClientSafe: true, error: 'invalid-agent', reason: undefined, details: undefined, errorType: 'Meteor.Error', success: false } }
I20210311-11:34:20.292(-3) API ➔ debug POST: /api/v1/method.call/private-settings:get
I20210311-11:34:20.293(-3) Meteor ➔ method private-settings/get -> userId: w82AiaFnCyxy5N5Sy, arguments: [{}]
I20210311-11:34:20.302(-3) API ➔ debug Success { statusCode: 200, body: { message: '{"msg":"result","id":"401","result":{"update":[],"remove":[]}}', success: true } }

No source file or test is named. Start by reproducing the livechat message flow in the desktop app or browser using the reported setup, then trace the client-side sound and desktop-notification entry points. Done means an arriving livechat message reliably plays a sound and sends a desktop notification.