RocketChat / RocketChat/Rocket.Chat

Lack of Tags option for Omnichannel Manager

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#20,877 2 comments 0 reactions 1 assignee View on GitHub

@tiagoevanp is already working on this.

Since Feb 23, 2021.

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Description

Steps to reproduce:
Enable omnichannel and go to Omnichannel settings. Check Menu.

Description:

Based on product documentation there should be an option to configure tags by livechat manager:

https://docs.rocket.chat/guides/omnichannel-guides/omnichannel-manger-guides/tags

Expected behavior:

Tags option should be available in the Omnichannel Settings panel. 

Actual behavior:

Tags option is not available in Omnichannel Settings panel.

Server Setup Information:

Version of Rocket.Chat Server: 3.11.1
Operating System: Docker image
Deployment Method: On-premise
Number of Running Instances: 1
DB Replicaset Oplog: rs0
NodeJS Version: v12.18.4
MongoDB Version: 4.0.12 

Client Setup Information

Browser Version: 3.11.1

Operating System: Windows 10

Additional context

No additional context

Relevant logs:

No other logs

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