RocketChat / RocketChat/Rocket.Chat
LDAP background sync to low values crashes rocketchat (service seems active but page is unreachable) .
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area: authentication
- Dominant language
- TypeScript
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Description
Description:
I am getting empty response page on the homepage after some time rocketchat is running .
Steps to reproduce:
- Administration-LDAP->Background sync interval
- Setting to 1s ,10s,30s,1 minute etc causes the site to be unreachable after a while
Expected behavior: View rocketchat
View rocketchatActual behavior: getting this error page

Server Setup Information:
- Version of Rocket.Chat Server: Latest
- Operating System: Ubuntu 16.04
- Deployment Method: snaps
- Number of Running Instances: 1
- DB Replicaset Oplog: ?
- NodeJS Version: latest i guess i always update
- MongoDB Version: latest installed today
Client Setup Information
- Desktop App or Browser Version: google chrome latest but tried on firefox etc
- Operating System: windows
Additional context
Server status :

LDAP timeout settings

Relevant logs:

Contributor guide
First steps
- Read the whole issue, then the project's contributing guide.
- Comment on the issue to say you are picking it up — it saves two people doing the same work.
- Fork the repository and make your change on a branch.
- Open a pull request that references the issue number.
Research direction
Start at the Administration-LDAP Background sync interval setting and review the server logs associated with the empty response and unreachable page. Reproduce with intervals of 1s, 10s, 30s, or 1 minute, then verify that Rocket.Chat remains reachable while LDAP background sync runs at low values.
Written by the indexing model from the issue text.
Assessment
- Tech stack
- mongodb
- Domain
- backend, databases
- Issue type
- Bug
- Difficulty
- 4/5
- Estimated time
- 3-5 days
- Activity status
- Stale
- Clarity
- Needs clarification
- Newbie friendliness
- 25/100