RocketChat / RocketChat/Rocket.Chat

LDAP background sync to low values crashes rocketchat (service seems active but page is unreachable) .

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#20,776 2 comments 0 reactions 0 assignees View on GitHub

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area: authentication
Dominant language
TypeScript
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Description

Description:

I am getting empty response page on the homepage after some time rocketchat is running .

Steps to reproduce:
  1. Administration-LDAP->Background sync interval
  2. Setting to 1s ,10s,30s,1 minute etc causes the site to be unreachable after a while
Expected behavior: View rocketchat
View rocketchat
Actual behavior: getting this error page

download (2)

Server Setup Information:
  • Version of Rocket.Chat Server: Latest
  • Operating System: Ubuntu 16.04
  • Deployment Method: snaps
  • Number of Running Instances: 1
  • DB Replicaset Oplog: ?
  • NodeJS Version: latest i guess i always update
  • MongoDB Version: latest installed today
Client Setup Information
  • Desktop App or Browser Version: google chrome latest but tried on firefox etc
  • Operating System: windows
Additional context

Server status :
download (3)

LDAP timeout settings
download (5)

Relevant logs:

download (4)

Contributor guide

Open the contributing guide

First steps

  1. Read the whole issue, then the project's contributing guide.
  2. Comment on the issue to say you are picking it up — it saves two people doing the same work.
  3. Fork the repository and make your change on a branch.
  4. Open a pull request that references the issue number.

Research direction

Start at the Administration-LDAP Background sync interval setting and review the server logs associated with the empty response and unreachable page. Reproduce with intervals of 1s, 10s, 30s, or 1 minute, then verify that Rocket.Chat remains reachable while LDAP background sync runs at low values.

Written by the indexing model from the issue text.

Assessment

Tech stack
mongodb
Domain
backend, databases
Issue type
Bug
Difficulty
4/5
Estimated time
3-5 days
Activity status
Stale
Clarity
Needs clarification
Newbie friendliness
25/100

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