Integration telegram and LiveChat (Omnichannel RocketChat) not working

Description:

I´m trying to integrate telegram messenger to rocket chat livechat.
I´ve searched the documentation and the forum and other resources, but was unable to find any information for integration telegram and livechat RocketChat.
I can't get it to work

Steps to reproduce:

1. registration in cloud rocket chat and connect it
2. installing the telegram application from the rocket chat store
3. registering a bot in a telegram, receiving a token and writing this token to the application’s telegram settings in rocket chat
4. Adding a telegram bot to a telegram account, and trying to write a message.

Expected behavior:

Rocket chat omnichannel has any messages from telegram

Actual behavior:

Rocket chat omnichannel has no messages from telegram

Server Setup Information:

• Version of Rocket.Chat Server: 3.10.4
• Operating System: Linux
• Deployment Method: docker
• Number of Running Instances: 1
• DB Replicaset Oplog: oplog is on
• NodeJS Version: v12.18.4
• MongoDB Version: 4.0.22

Client Setup Information

• Desktop App or Browser Version: browser /latest app rocketchat ios/android
• Operating System: windows/osx

Additional context

Can someone please point me in the right direction or any documentation or information with it?

Thank you very much for the rocket chat and for making and improving this important product.

Relevant logs:

not yet