RocketChat / RocketChat/Rocket.Chat

Cannot login to Rocket.Chat workspace in the Administration menu

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Description

Description:

Everytime I try to login to Rocket.Chat Cloud in Connectivity Services, a message like this always happens:

The Rocket.Chat Workspace you are attempting to sign into is currently associated with a different Rocket.Chat Cloud account than the one you are signed in with. (684afdc5-19fc-4620-b136-620af46ae0f5)
Steps to reproduce:
  1. Host a self-hosted rocket.chat
  2. Create a new workspace in cloud.rocket.chat
  3. Copy the token then paste it in the Connectivity Service
  4. The Connectivity Services tab shows the Login to Rocket.Chat Cloud, click on it
  5. It redirects to cloud.rocket.chat website (which I've already logged in), then it shows the message above
Expected behavior:

I don't know, never successfully logged in before

Actual behavior:

image

Server Setup Information:
  • Version of Rocket.Chat Server: 3.9.1
  • Operating System: Ubuntu 20.04.1 LTS
  • Deployment Method: Docker
  • Number of Running Instances: 1
  • DB Replicaset Oplog: I'm using Mongo Atlas
  • NodeJS Version:
  • MongoDB Version: 4.2.11
Client Setup Information
  • Desktop App or Browser Version: Browser and Desktop have the same behavior
  • Operating System: Mac/Windows/Linux
Additional context
Relevant logs:
Exception while invoking method autoTranslate.getProviderUiMetadata Error: Login neccessary [error-action-not-allowed]
2020-12-17 6:08:39 PM     at MethodInvocation.autoTranslate.getProviderUiMetadata (app/autotranslate/server/methods/getProviderUiMetadata.js:8:10)
2020-12-17 6:08:39 PM     at MethodInvocation.methodsMap.<computed> (app/lib/server/lib/debug.js:76:34)
2020-12-17 6:08:39 PM     at maybeAuditArgumentChecks (packages/ddp-server/livedata_server.js:1771:12)
2020-12-17 6:08:39 PM     at packages/ddp-server/livedata_server.js:1689:15
2020-12-17 6:08:39 PM     at Meteor.EnvironmentVariable.EVp.withValue (packages/meteor.js:1234:12)
2020-12-17 6:08:39 PM     at packages/ddp-server/livedata_server.js:1687:36
2020-12-17 6:08:39 PM     at new Promise (<anonymous>)
2020-12-17 6:08:39 PM     at Server.applyAsync (packages/ddp-server/livedata_server.js:1686:12)
2020-12-17 6:08:39 PM     at Server.apply (packages/ddp-server/livedata_server.js:1625:26)
2020-12-17 6:08:39 PM     at Server.call (packages/ddp-server/livedata_server.js:1607:17)
2020-12-17 6:08:39 PM     at Object.post (app/api/server/v1/misc.js:262:26)
2020-12-17 6:08:39 PM     at app/api/server/api.js:394:82
2020-12-17 6:08:39 PM     at Meteor.EnvironmentVariable.EVp.withValue (packages/meteor.js:1234:12)
2020-12-17 6:08:39 PM     at Object._internalRouteActionHandler [as action] (app/api/server/api.js:394:39)
2020-12-17 6:08:39 PM     at Route.share.Route.Route._callEndpoint (packages/nimble_restivus/lib/route.coffee:150:32)
2020-12-17 6:08:39 PM     at packages/nimble_restivus/lib/route.coffee:59:33
2020-12-17 6:08:39 PM     at packages/simple_json-routes.js:98:9
2020-12-17 6:08:39 PM  => awaited here:
2020-12-17 6:08:39 PM     at Promise.await (/app/bundle/programs/server/npm/node_modules/meteor/promise/node_modules/meteor-promise/promise_server.js:60:12)
2020-12-17 6:08:39 PM     at Server.apply (packages/ddp-server/livedata_server.js:1638:22)
2020-12-17 6:08:39 PM     at Server.call (packages/ddp-server/livedata_server.js:1607:17)
2020-12-17 6:08:39 PM     at Object.post (app/api/server/v1/misc.js:262:26)
2020-12-17 6:08:39 PM     at app/api/server/api.js:394:82
2020-12-17 6:08:39 PM     at Meteor.EnvironmentVariable.EVp.withValue (packages/meteor.js:1234:12)
2020-12-17 6:08:39 PM     at Object._internalRouteActionHandler [as action] (app/api/server/api.js:394:39)
2020-12-17 6:08:39 PM     at Route.share.Route.Route._callEndpoint (packages/nimble_restivus/lib/route.coffee:150:32)
2020-12-17 6:08:39 PM     at packages/nimble_restivus/lib/route.coffee:59:33
2020-12-17 6:08:39 PM     at packages/simple_json-routes.js:98:9
2020-12-17 6:08:39 PM Exception while invoking method getUserRoles Error: Invalid user [error-invalid-user]
2020-12-17 6:08:39 PM     at MethodInvocation.getUserRoles (app/lib/server/methods/getUserRoles.js:9:10)
2020-12-17 6:08:39 PM     at MethodInvocation.methodsMap.<computed> (app/lib/server/lib/debug.js:76:34)
2020-12-17 6:08:39 PM     at maybeAuditArgumentChecks (packages/ddp-server/livedata_server.js:1771:12)
2020-12-17 6:08:39 PM     at packages/ddp-server/livedata_server.js:1689:15
2020-12-17 6:08:39 PM     at Meteor.EnvironmentVariable.EVp.withValue (packages/meteor.js:1234:12)
2020-12-17 6:08:39 PM     at packages/ddp-server/livedata_server.js:1687:36
2020-12-17 6:08:39 PM     at new Promise (<anonymous>)
2020-12-17 6:08:39 PM     at Server.applyAsync (packages/ddp-server/livedata_server.js:1686:12)
2020-12-17 6:08:39 PM     at Server.apply (packages/ddp-server/livedata_server.js:1625:26)
2020-12-17 6:08:39 PM     at Server.call (packages/ddp-server/livedata_server.js:1607:17)
2020-12-17 6:08:39 PM     at Object.post (app/api/server/v1/misc.js:262:26)
2020-12-17 6:08:39 PM     at app/api/server/api.js:394:82
2020-12-17 6:08:39 PM     at Meteor.EnvironmentVariable.EVp.withValue (packages/meteor.js:1234:12)
2020-12-17 6:08:39 PM     at Object._internalRouteActionHandler [as action] (app/api/server/api.js:394:39)
2020-12-17 6:08:39 PM     at Route.share.Route.Route._callEndpoint (packages/nimble_restivus/lib/route.coffee:150:32)
2020-12-17 6:08:39 PM     at packages/nimble_restivus/lib/route.coffee:59:33
2020-12-17 6:08:39 PM     at packages/simple_json-routes.js:98:9
2020-12-17 6:08:39 PM  => awaited here:
2020-12-17 6:08:39 PM     at Promise.await (/app/bundle/programs/server/npm/node_modules/meteor/promise/node_modules/meteor-promise/promise_server.js:60:12)
2020-12-17 6:08:39 PM     at Server.apply (packages/ddp-server/livedata_server.js:1638:22)
2020-12-17 6:08:39 PM     at Server.call (packages/ddp-server/livedata_server.js:1607:17)
2020-12-17 6:08:39 PM     at Object.post (app/api/server/v1/misc.js:262:26)
2020-12-17 6:08:39 PM     at app/api/server/api.js:394:82
2020-12-17 6:08:39 PM     at Meteor.EnvironmentVariable.EVp.withValue (packages/meteor.js:1234:12)
2020-12-17 6:08:39 PM     at Object._internalRouteActionHandler [as action] (app/api/server/api.js:394:39)
2020-12-17 6:08:39 PM     at Route.share.Route.Route._callEndpoint (packages/nimble_restivus/lib/route.coffee:150:32)
2020-12-17 6:08:39 PM     at packages/nimble_restivus/lib/route.coffee:59:33
2020-12-17 6:08:39 PM     at packages/simple_json-routes.js:98:9
2020-12-17 6:08:39 PM Exception while invoking method listCustomUserStatus Error: Invalid user [error-invalid-user]
2020-12-17 6:08:39 PM     at MethodInvocation.listCustomUserStatus (app/user-status/server/methods/listCustomUserStatus.js:9:10)
2020-12-17 6:08:39 PM     at MethodInvocation.methodsMap.<computed> (app/lib/server/lib/debug.js:76:34)
2020-12-17 6:08:39 PM     at maybeAuditArgumentChecks (packages/ddp-server/livedata_server.js:1771:12)
2020-12-17 6:08:39 PM     at packages/ddp-server/livedata_server.js:1689:15
2020-12-17 6:08:39 PM     at Meteor.EnvironmentVariable.EVp.withValue (packages/meteor.js:1234:12)
2020-12-17 6:08:39 PM     at packages/ddp-server/livedata_server.js:1687:36
2020-12-17 6:08:39 PM     at new Promise (<anonymous>)
2020-12-17 6:08:39 PM     at Server.applyAsync (packages/ddp-server/livedata_server.js:1686:12)
2020-12-17 6:08:39 PM     at Server.apply (packages/ddp-server/livedata_server.js:1625:26)
2020-12-17 6:08:39 PM     at Server.call (packages/ddp-server/livedata_server.js:1607:17)
2020-12-17 6:08:39 PM     at Object.post (app/api/server/v1/misc.js:262:26)
2020-12-17 6:08:39 PM     at app/api/server/api.js:394:82
2020-12-17 6:08:39 PM     at Meteor.EnvironmentVariable.EVp.withValue (packages/meteor.js:1234:12)
2020-12-17 6:08:39 PM     at Object._internalRouteActionHandler [as action] (app/api/server/api.js:394:39)
2020-12-17 6:08:39 PM     at Route.share.Route.Route._callEndpoint (packages/nimble_restivus/lib/route.coffee:150:32)
2020-12-17 6:08:39 PM     at packages/nimble_restivus/lib/route.coffee:59:33
2020-12-17 6:08:39 PM     at packages/simple_json-routes.js:98:9
2020-12-17 6:08:39 PM  => awaited here:
2020-12-17 6:08:39 PM     at Promise.await (/app/bundle/programs/server/npm/node_modules/meteor/promise/node_modules/meteor-promise/promise_server.js:60:12)
2020-12-17 6:08:39 PM     at Server.apply (packages/ddp-server/livedata_server.js:1638:22)
2020-12-17 6:08:39 PM     at Server.call (packages/ddp-server/livedata_server.js:1607:17)
2020-12-17 6:08:39 PM     at Object.post (app/api/server/v1/misc.js:262:26)
2020-12-17 6:08:39 PM     at app/api/server/api.js:394:82
2020-12-17 6:08:39 PM     at Meteor.EnvironmentVariable.EVp.withValue (packages/meteor.js:1234:12)
2020-12-17 6:08:39 PM     at Object._internalRouteActionHandler [as action] (app/api/server/api.js:394:39)
2020-12-17 6:08:39 PM     at Route.share.Route.Route._callEndpoint (packages/nimble_restivus/lib/route.coffee:150:32)
2020-12-17 6:08:39 PM     at packages/nimble_restivus/lib/route.coffee:59:33
2020-12-17 6:08:39 PM     at packages/simple_json-routes.js:98:9
2020-12-17 6:08:39 PM Exception while invoking method autoTranslate.getProviderUiMetadata Error: Login neccessary [error-action-not-allowed]
2020-12-17 6:08:39 PM     at MethodInvocation.autoTranslate.getProviderUiMetadata (app/autotranslate/server/methods/getProviderUiMetadata.js:8:10)
2020-12-17 6:08:39 PM     at MethodInvocation.methodsMap.<computed> (app/lib/server/lib/debug.js:76:34)
2020-12-17 6:08:39 PM     at maybeAuditArgumentChecks (packages/ddp-server/livedata_server.js:1771:12)
2020-12-17 6:08:39 PM     at packages/ddp-server/livedata_server.js:1689:15
2020-12-17 6:08:39 PM     at Meteor.EnvironmentVariable.EVp.withValue (packages/meteor.js:1234:12)
2020-12-17 6:08:39 PM     at packages/ddp-server/livedata_server.js:1687:36
2020-12-17 6:08:39 PM     at new Promise (<anonymous>)
2020-12-17 6:08:39 PM     at Server.applyAsync (packages/ddp-server/livedata_server.js:1686:12)
2020-12-17 6:08:39 PM     at Server.apply (packages/ddp-server/livedata_server.js:1625:26)
2020-12-17 6:08:39 PM     at Server.call (packages/ddp-server/livedata_server.js:1607:17)
2020-12-17 6:08:39 PM     at Object.post (app/api/server/v1/misc.js:262:26)
2020-12-17 6:08:39 PM     at app/api/server/api.js:394:82
2020-12-17 6:08:39 PM     at Meteor.EnvironmentVariable.EVp.withValue (packages/meteor.js:1234:12)
2020-12-17 6:08:39 PM     at Object._internalRouteActionHandler [as action] (app/api/server/api.js:394:39)
2020-12-17 6:08:39 PM     at Route.share.Route.Route._callEndpoint (packages/nimble_restivus/lib/route.coffee:150:32)
2020-12-17 6:08:39 PM     at packages/nimble_restivus/lib/route.coffee:59:33
2020-12-17 6:08:39 PM     at packages/simple_json-routes.js:98:9
2020-12-17 6:08:39 PM  => awaited here:
2020-12-17 6:08:39 PM     at Promise.await (/app/bundle/programs/server/npm/node_modules/meteor/promise/node_modules/meteor-promise/promise_server.js:60:12)
2020-12-17 6:08:39 PM     at Server.apply (packages/ddp-server/livedata_server.js:1638:22)
2020-12-17 6:08:39 PM     at Server.call (packages/ddp-server/livedata_server.js:1607:17)
2020-12-17 6:08:39 PM     at Object.post (app/api/server/v1/misc.js:262:26)
2020-12-17 6:08:39 PM     at app/api/server/api.js:394:82
2020-12-17 6:08:39 PM     at Meteor.EnvironmentVariable.EVp.withValue (packages/meteor.js:1234:12)
2020-12-17 6:08:39 PM     at Object._internalRouteActionHandler [as action] (app/api/server/api.js:394:39)
2020-12-17 6:08:39 PM     at Route.share.Route.Route._callEndpoint (packages/nimble_restivus/lib/route.coffee:150:32)
2020-12-17 6:08:39 PM     at packages/nimble_restivus/lib/route.coffee:59:33
2020-12-17 6:08:39 PM     at packages/simple_json-routes.js:98:9

Contributor guide

Open the contributing guide

First steps

  1. Read the whole issue, then the project's contributing guide.
  2. Comment on the issue to say you are picking it up — it saves two people doing the same work.
  3. Fork the repository and make your change on a branch.
  4. Open a pull request that references the issue number.

Research direction

Start by reproducing the Connectivity Services login flow described in the issue, then inspect app/api/server/v1/misc.js and the logged methods in app/autotranslate/server/methods/getProviderUiMetadata.js, app/lib/server/methods/getUserRoles.js, and app/user-status/server/methods/listCustomUserStatus.js. Done means determining why the workspace is associated with a different Cloud account and confirming that the login flow no longer produces the reported errors.

Written by the indexing model from the issue text.

Assessment

Tech stack
typescript
Domain
authentication, backend, cloud
Issue type
Bug
Difficulty
4/5
Estimated time
3-5 days
Activity status
Stale
Clarity
Needs clarification
Newbie friendliness
25/100

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