RocketChat / RocketChat/Rocket.Chat
Queue notification sound on Omnichannel does not ring
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- Dominant language
- TypeScript
- Stars
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- Forks
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- Avg merge
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- Merged PRs (30d)
- 130
Description
Description:
Before upgrading to version 3.9.0, when entering a request in the omnichannel queue, the notification sound would play, alerting the attendant.
Steps to reproduce:
- Wait for a service request on the omnichannel.
- The notification sound should be heard when entering the queue.
Expected behavior:
Automatically play the notification sound in the omnichannel queue.
Actual behavior:
The notification sound in the omnichannel queue does not play.
Server Setup Information:
- Version of Rocket.Chat Server: 3.9.1
- Operating System: Linux x64 3.10.0-1062.4.1.el7.x86_64
- Deployment Method: docker
- Number of Running Instances: 3
- DB Replicaset Oplog: yes
- NodeJS Version: v12.18.4
- MongoDB Version: 4.0.17
Client Setup Information
- Desktop App or Browser Version: Browser
- Operating System: Any operating system
Additional context
N/A
Relevant logs:
N/A
Contributor guide
First steps
- Read the whole issue, then the project's contributing guide.
- Comment on the issue to say you are picking it up — it saves two people doing the same work.
- Fork the repository and make your change on a branch.
- Open a pull request that references the issue number.
Research direction
The issue names no files or tests; start by reproducing the omnichannel queue notification flow in a browser using the listed steps and compare behavior with the pre-3.9.0 version. Trace the client-side handling of a request entering the queue, and consider the work done when the notification sound reliably plays for the attendant.
Written by the indexing model from the issue text.
Assessment
- Tech stack
- typescript
- Domain
- frontend
- Issue type
- Bug
- Difficulty
- 3/5
- Estimated time
- 1-2 days
- Activity status
- Stale
- Clarity
- Mostly clear
- Newbie friendliness
- 35/100