RocketChat / RocketChat/Rocket.Chat

Connecting to self hosted jitsi crashes native app

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#19,395 2 comments 0 reactions 0 assignees View on GitHub

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Description

Description:

We recently set up an own jitsi server and connected it to Rocketchat 3.7.1.

Now every time we start a video call, rocketchat native app goes gray and shows the following error:

grafik

Restarting the App fixes the problem, the call however is lost.

Steps to reproduce:
  1. Setup your own jitsi server instead of using meet.jit.si
  2. Set it as default jitsi server in configuration
  3. Start a call
Expected behavior:

The call should be available, and Rocketchat Native App should keep running.

Actual behavior:

As shown in description

Server Setup Information:
  • Version of Rocket.Chat Server: 3.7.1
  • Operating System: Linux
  • Deployment Method: docker
  • Number of Running Instances:
  • DB Replicaset Oplog:
  • NodeJS Version:
  • MongoDB Version:
Client Setup Information
  • Desktop App or Browser Version: Native App
  • Operating System: OS X
Additional context
Relevant logs:

Contributor guide

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First steps

  1. Read the whole issue, then the project's contributing guide.
  2. Comment on the issue to say you are picking it up — it saves two people doing the same work.
  3. Fork the repository and make your change on a branch.
  4. Open a pull request that references the issue number.

Research direction

No source file, test, or entry point is identified. Reproduce the crash using a self-hosted Jitsi server configured as default with Rocket.Chat Server 3.7.1 and the native app on OS X, then inspect the native app's error details; done means a video call starts without the app turning gray or requiring a restart.

Written by the indexing model from the issue text.

Assessment

Tech stack
docker, linux
Domain
audio-video-rtc, desktop-dev
Issue type
Bug
Difficulty
4/5
Estimated time
3-5 days
Activity status
Stale
Clarity
Mostly clear
Newbie friendliness
25/100

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