RocketChat / RocketChat/Rocket.Chat
Connecting to self hosted jitsi crashes native app
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Description
Description:
We recently set up an own jitsi server and connected it to Rocketchat 3.7.1.
Now every time we start a video call, rocketchat native app goes gray and shows the following error:

Restarting the App fixes the problem, the call however is lost.
Steps to reproduce:
- Setup your own jitsi server instead of using meet.jit.si
- Set it as default jitsi server in configuration
- Start a call
Expected behavior:
The call should be available, and Rocketchat Native App should keep running.
Actual behavior:
As shown in description
Server Setup Information:
- Version of Rocket.Chat Server: 3.7.1
- Operating System: Linux
- Deployment Method: docker
- Number of Running Instances:
- DB Replicaset Oplog:
- NodeJS Version:
- MongoDB Version:
Client Setup Information
- Desktop App or Browser Version: Native App
- Operating System: OS X
Additional context
Relevant logs:
Contributor guide
First steps
- Read the whole issue, then the project's contributing guide.
- Comment on the issue to say you are picking it up — it saves two people doing the same work.
- Fork the repository and make your change on a branch.
- Open a pull request that references the issue number.
Research direction
No source file, test, or entry point is identified. Reproduce the crash using a self-hosted Jitsi server configured as default with Rocket.Chat Server 3.7.1 and the native app on OS X, then inspect the native app's error details; done means a video call starts without the app turning gray or requiring a restart.
Written by the indexing model from the issue text.
Assessment
- Tech stack
- docker, linux
- Domain
- audio-video-rtc, desktop-dev
- Issue type
- Bug
- Difficulty
- 4/5
- Estimated time
- 3-5 days
- Activity status
- Stale
- Clarity
- Mostly clear
- Newbie friendliness
- 25/100