RocketChat / RocketChat/Rocket.Chat

SMS integration "File does not match filter [invalid-file]"

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#19,302 3 comments 1 reaction 0 assignees View on GitHub

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Dominant language
TypeScript
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Forks
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Avg merge
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Merged PRs (30d)
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Description

Description:

Sometimes I get an error from twilio when the user sends a message with text and file

{
    "success": false,
    "error": "File does not match filter [invalid-file]",
    "errorType": "invalid-file"
}

I think it depends from https://github.com/RocketChat/Rocket.Chat/pull/18491
And this happens when the user sent a file on first (that the omnichannel room has not been created)

Steps to reproduce:
  1. Send message with file to whatsapp
Expected behavior:

The message is received in Rocket.Chat

Actual behavior:

Twilio reports an error

Server Setup Information:
  • Version of Rocket.Chat Server: 3.6.3
  • Operating System: debian
  • Deployment Method: docker
  • Number of Running Instances: 4
  • DB Replicaset Oplog: enabled

Contributor guide

Open the contributing guide

First steps

  1. Read the whole issue, then the project's contributing guide.
  2. Comment on the issue to say you are picking it up — it saves two people doing the same work.
  3. Fork the repository and make your change on a branch.
  4. Open a pull request that references the issue number.

Research direction

Review pull request #18491 and trace the WhatsApp/Twilio handling for a user's first message containing a file, using the reported invalid-file response as the starting symptom. Reproduce the described first-message case and confirm that the file message is received in Rocket.Chat without Twilio reporting the filter error.

Written by the indexing model from the issue text.

Assessment

Tech stack
typescript
Domain
api, backend
Issue type
Bug
Difficulty
4/5
Estimated time
3-5 days
Activity status
Stale
Clarity
Mostly clear
Newbie friendliness
35/100

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