RocketChat / RocketChat/Rocket.Chat
Snap RocketChat 3.6.2 upgrade - Livechat Offline Form no longer working
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- Dominant language
- TypeScript
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Description
Description:
After Snap RocketChat upgrade to version 3.6.2, the Livechat Offline Form is no longer able to send email. Clicking on "Send" does not do anything.
Steps to reproduce:
- Enable Livechat/Omnichannel offline form in administration console.
- Make sure no Livechat agents are logged on.
- Browse to Livechat offline form (widget) and fill out form and try to send.
Expected behavior:
When Livechat is offline, when users fill out offline form and click on "Send", it should send form to specified email address.
Actual behavior:
When users click on "Send", nothing happens.
Server Setup Information:
- Version of Rocket.Chat Server: 3.6.2
- Operating System: Ubuntu 20.04.1
- Deployment Method: Snap
- Number of Running Instances: 1
- DB Replicaset Oplog:
- NodeJS Version: v12.16.1
- MongoDB Version: 3.6.14
Client Setup Information
- Desktop App or Browser Version: Firefox/Chrome
- Operating System: Windows 10/macOS Catalina
Additional context
Relevant logs:
Contributor guide
First steps
- Read the whole issue, then the project's contributing guide.
- Comment on the issue to say you are picking it up — it saves two people doing the same work.
- Fork the repository and make your change on a branch.
- Open a pull request that references the issue number.
Research direction
Start by enabling the Livechat/Omnichannel offline form in the administration console and reproducing the failure from the widget with no agents logged in. Inspect the browser behavior when Send is clicked; done means the completed offline form sends to the configured email address.
Written by the indexing model from the issue text.
Assessment
- Tech stack
- typescript
- Domain
- frontend
- Issue type
- Bug
- Difficulty
- 3/5
- Estimated time
- 1-2 days
- Activity status
- Stale
- Clarity
- Mostly clear
- Newbie friendliness
- 30/100