RocketChat / RocketChat/Rocket.Chat
Omnichannel conversations disappeared from the agent's screen
Nobody has claimed this yet.
- Dominant language
- TypeScript
- Stars
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- Forks
- 13.9k
- Avg merge
- 3d 3h
- Merged PRs (30d)
- 130
Description
Description:
Conversations disappeared from the ominichannel, yesterday there were more than 100 today without any and were not answered or closed
Steps to reproduce:
With a livechat conversation open click on ominichannel -> current chats , Only the answered
Expected behavior:
Actual behavior:
Server Setup Information:
Version of Rocket.Chat Server: 3.5.1
Operating System: Debian 9
Deployment Method: tar
Number of Running Instances: 1
NodeJS Version: v12.18.2
MongoDB Version: v4.0.19
Client Setup Information
Desktop App or Browser Version: Firefox/Chrome/Opera
Operating System :Windows 10/Macosx 10.14.5
Additional context
Contributor guide
First steps
- Read the whole issue, then the project's contributing guide.
- Comment on the issue to say you are picking it up — it saves two people doing the same work.
- Fork the repository and make your change on a branch.
- Open a pull request that references the issue number.
Research direction
No files or tests are named. Start by reproducing the disappearance in Omnichannel → Current Chats with an open livechat conversation, using the reported server and browser setup; determine why previously visible conversations are no longer listed and verify that unanswered or open conversations remain visible.
Written by the indexing model from the issue text.
Assessment
- Domain
- frontend
- Issue type
- Bug
- Difficulty
- 4/5
- Estimated time
- 3-5 days
- Activity status
- Stale
- Clarity
- Needs clarification
- Newbie friendliness
- 25/100