RocketChat / RocketChat/Rocket.Chat
LDAP User Login Error and Information Details
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area: authentication
- Dominant language
- TypeScript
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- Merged PRs (30d)
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Description
Description:
Cant Login LDAP User and Unable to manage ldap user. When you click the user info only white blank page appear
Steps to reproduce:
- Go to administration >
- Click Users
- Click LDAP Users
Expected behavior:
I was hoping to see details of information such as name, password, edit button, etc.
Actual behavior:

Server Setup Information:
- Version of Rocket.Chat Server: 3.5.2
- Operating System: Censto 7
- Deployment Method: tar
- Number of Running Instances: 1
- DB Replicaset Oplog: Enabled
- NodeJS Version: v12.18.3
- MongoDB Version: 4.0.19
Client Setup Information
- Desktop App or Browser Version: Rocket Chat App v2.17.11 | Brave v1.11 , Firefox v79.0
- Operating System: Windows 10
Additional context
Relevant logs:


Contributor guide
First steps
- Read the whole issue, then the project's contributing guide.
- Comment on the issue to say you are picking it up — it saves two people doing the same work.
- Fork the repository and make your change on a branch.
- Open a pull request that references the issue number.
Research direction
Reproduce the issue from Administration > Users > LDAP Users using the reported Rocket.Chat 3.5.2 setup, and inspect the browser behavior and provided error screenshots. Done means LDAP users can log in and opening a user shows its information and management controls instead of a blank page.
Written by the indexing model from the issue text.
Assessment
- Domain
- authentication
- Issue type
- Bug
- Difficulty
- 3/5
- Estimated time
- 1-2 days
- Activity status
- Stale
- Clarity
- Mostly clear
- Newbie friendliness
- 35/100