RocketChat / RocketChat/Rocket.Chat
[Bug] No DM Notifications when both Desktop and Mobile Preferences is set to Mentions
@gabrieleiro is already working on this.
Since Nov 4, 2020.
- Dominant language
- TypeScript
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Description
Description:
I already found some issue with Notification set to Mentions in #17689
But now we did all tests and can tell for sure, that there is a bug - No DM Notifications when both Desktop and Mobile Preferences is set to Mentions
Steps to reproduce:
- User1 set Show Desktop Notifications For to Mentions
- User1 set Push Mobile Notifications For to Mentions
- User2 write DM to User1
- User1 gets no notifications neither desktop or mobile
Expected behavior:
There should be notifications (both desktop and mobile, if desktop not online) on DM messages
Actual behavior:
Here is a problematic settings:

Here is a table (matrix) of all available and tested variants of types of chats and as a result - notifications.

If YES - there was notification
If NO - there wasn't notification
Filled in red - problem notifications. There should be notifications according to settings and other tests, but in fact - no notifications.
Server Setup Information:
- Version of Rocket.Chat Server: 3.1.1
- Operating System: CentOS7
- Deployment Method: docker
- Number of Running Instances: 25
- DB Replicaset Oplog: Enabled
- NodeJS Version: 12.16.1
- MongoDB Version: 4.0.17
Client Setup Information
- Desktop App or Browser Version: 2.17.9 and Chrome 83
- Operating System: Windows 10
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