RocketChat / RocketChat/Rocket.Chat

Livechat shows "promptTranscript" after chat close

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#12,740 8 comments 2 reactions 0 assignees View on GitHub

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subj: livechat type: bug
Dominant language
TypeScript
Stars
46.1k
Forks
13.9k
Avg merge
3d 3h
Merged PRs (30d)
130

Description

Description:

When you close the live chat, it shows "promptTranscript" as part of the conversation.

Steps to reproduce:
  1. Start a live chat
  2. End a live chat
  3. ???
  4. Profit!
Expected behavior:

Background commands like "promptTranscript" shouldn't be shown to the user.

Actual behavior:
screen shot 2018-11-27 at 6 30 03 pm
Server Setup Information:
  • Version of Rocket.Chat Server: 0.71.0 (b77359c516ba1e3dbb6d46943e272f72ec7d1bd3)
  • Operating System: CentOS
  • NodeJS Version: v8.9.3

Contributor guide

Open the contributing guide

First steps

  1. Read the whole issue, then the project's contributing guide.
  2. Comment on the issue to say you are picking it up — it saves two people doing the same work.
  3. Fork the repository and make your change on a branch.
  4. Open a pull request that references the issue number.

Research direction

Start by reproducing the live chat close flow on the reported Rocket.Chat 0.71.0 setup and trace where the "promptTranscript" text enters the conversation. Confirm that background commands are hidden after closing a chat while ordinary transcript messages remain visible, then run any relevant live-chat checks available in the project.

Written by the indexing model from the issue text.

Assessment

Tech stack
typescript
Domain
frontend
Issue type
Bug
Difficulty
3/5
Estimated time
1-2 days
Activity status
Stale
Clarity
Mostly clear
Newbie friendliness
42/100

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