RocketChat / RocketChat/Rocket.Chat

Rocket.Chat web url is responding back with blank page no login

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type: improvement
Dominant language
TypeScript
Stars
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Forks
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Avg merge
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Merged PRs (30d)
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Description

Description:

I can't access rocket.chat web ui, just simply blank black page

Steps to reproduce:

Just going to the url shows me nothing but blank page

Expected behavior:

Login or channel if logged

Actual behavior:

image

Server Setup Information:
  • Version of Rocket.Chat Server: 0.69.2
  • Operating System: Ubuntu server 18.04
  • Deployment Method: snap
  • Number of Running Instances: 1
  • DB Replicaset Oplog: Enabled
  • NodeJS Version: 8.11.3
  • MongoDB Version:
Additional context

I can access the server just fine from the rocket.chat desktop client app

Relevant logs:

There are no errors at all, no console loggings, just simply blank black page nothing more nothing less
Server logs:
rocket.log

Contributor guide

Open the contributing guide

First steps

  1. Read the whole issue, then the project's contributing guide.
  2. Comment on the issue to say you are picking it up — it saves two people doing the same work.
  3. Fork the repository and make your change on a branch.
  4. Open a pull request that references the issue number.

Research direction

The report names no source file or test. Start by reproducing the blank page in a browser against Rocket.Chat 0.69.2 deployed with snap, then inspect browser requests and the linked rocket.log. Done means the web URL renders the login or channel view instead of a blank page.

Written by the indexing model from the issue text.

Assessment

Tech stack
typescript
Domain
frontend, web-dev
Issue type
Bug
Difficulty
4/5
Estimated time
3-5 days
Activity status
Stale
Clarity
Needs clarification
Newbie friendliness
25/100

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