RocketChat / RocketChat/Rocket.Chat

Emails Landing In Spam due to Incorrect Header Formatting

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#10,539 6 comments 1 reaction 0 assignees View on GitHub

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area: ui/ux
Dominant language
TypeScript
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Description

Description:

emails being sent from the application is not being correctly formatted
to be precise the FROM : xxxxx (email Address)

from the Application fails to correctly be sent as input to the mongodb ---- hence all mails being sent via any means ...have incorrect headers and land in SPAM --- others are stopped by mailers itself

Server Setup Information:

Ubuntu 16.04 LTS

Steps to Reproduce:
  1. Snap Instl
  2. update email from Field like ---- Admin Team some-email@example.com
  3. emails -- LANDING IN SPAM ---inspite of all SPF,DKIM, etc clean
Expected behavior:

mails to be inboxed -- After Necessary SPF, DKIM, DMARCs etc in place

Actual behavior:

MAIL IN SPAM

Relevant logs:

would send the header snapshot soon

TX

Contributor guide

Open the contributing guide

First steps

  1. Read the whole issue, then the project's contributing guide.
  2. Comment on the issue to say you are picking it up — it saves two people doing the same work.
  3. Fork the repository and make your change on a branch.
  4. Open a pull request that references the issue number.

Research direction

No file, test, or entry point is named. Start by reproducing the issue on Ubuntu 16.04 with the stated From value and inspect the generated headers and MongoDB-stored input; done means the From header is correctly formatted and authenticated messages reach the inbox rather than spam.

Written by the indexing model from the issue text.

Assessment

Tech stack
mongodb, typescript
Domain
backend
Issue type
Bug
Difficulty
4/5
Estimated time
3-5 days
Activity status
Stale
Clarity
Needs clarification
Newbie friendliness
30/100

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