Support widget Multi-language support
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- Python
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Description
Feature request
Support widget: no way to configure/localize language
Description:
Currently, the Support widget (posthog.com/docs/support/widget) has no built-in way to set or change its display language. Reviewing the widget configuration docs, the only customizable text fields are:
Greeting message(free text)Form title/Form description(free text, shown on the identification form)
While these let teams manually translate a handful of strings, other UI elements appear to be hardcoded in English, including:
- "Recover your tickets" link and flow
- "Before we start..." default form copy (if not overridden)
- System/status messages within the chat interface
- Any other built-in labels not exposed as configurable settings
Expected behavior
Some way to set the widget's display language, either via:
- A
language/localeoption in the PostHog init config (e.g.posthog.init(token, { conversations_locale: 'fr' })), or - Automatic detection based on the visitor's browser locale, with a manual override option, or
- Full translation support so all built-in strings (not just the free-text fields) can be localized
Why this matters
Teams supporting non-English-speaking users currently have no clean way to present a fully localized support experience — only the few free-text fields can be translated, while the rest of the widget's UI remains in English.
Additional context
- Docs reviewed:
https://posthog.com/docs/support/widget - Support product is currently in Beta
Debug info
- [ ] PostHog Cloud, Debug information: [please copy/paste from https://us.posthog.com/settings/project-details#variables]
- [ ] PostHog Hobby self-hosted with `docker compose`, version/commit: [please provide]
- [ ] PostHog self-hosted with Kubernetes (deprecated, see [`Sunsetting Kubernetes support`](https://posthog.com/blog/sunsetting-helm-support-posthog)), version/commit: [please provide]
Contributor guide
First steps
- Read the whole issue, then the project's contributing guide.
- Comment on the issue to say you are picking it up — it saves two people doing the same work.
- Fork the repository and make your change on a branch.
- Open a pull request that references the issue number.
Research direction
Start with the support widget configuration documentation at posthog.com/docs/support/widget and compare the currently exposed text fields with the built-in English UI described in the issue. Done means the widget has a defined way to select or detect a locale and its built-in labels, status messages, recovery flow, and default form copy are localized.
Written by the indexing model from the issue text.
Assessment
- Domain
- frontend, internationalization
- Issue type
- Feature
- Difficulty
- 5/5
- Estimated time
- Over a week
- Activity status
- Quiet
- Clarity
- Mostly clear
- Newbie friendliness
- 38/100