I am not receiving a password reset email from PostHog
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bug
- Dominant language
- Python
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Description
Bug Description
I am on on PostHog Cloud EU
I am not receiving password reset emails
I've checked spam/junk folders
My email address is: jules.kalenga@onedigitales.com
Please help...
Debug info
- [ ] PostHog Cloud, Debug information: [please copy/paste from https://us.posthog.com/settings/project-details#variables or https://eu.posthog.com/settings/project-details#variables]
- [ ] PostHog Hobby self-hosted with `docker compose`, version/commit: [please provide]
- [ ] PostHog self-hosted with Kubernetes (deprecated, see [`Sunsetting Kubernetes support`](https://posthog.com/blog/sunsetting-helm-support-posthog)), version/commit: [please provide]
Contributor guide
First steps
- Read the whole issue, then the project's contributing guide.
- Comment on the issue to say you are picking it up — it saves two people doing the same work.
- Fork the repository and make your change on a branch.
- Open a pull request that references the issue number.
Research direction
The report concerns password-reset email delivery on PostHog Cloud EU, but it names no file, test, or entry point. Start by obtaining the requested project debug information and confirming the affected account and reset-email path. Done means identifying the delivery failure and verifying that a password-reset email reaches the user.
Written by the indexing model from the issue text.
Assessment
- Domain
- authentication
- Issue type
- Bug
- Difficulty
- 4/5
- Estimated time
- 3-5 days
- Activity status
- Quiet
- Clarity
- Needs clarification
- Newbie friendliness
- 20/100