PostHog / PostHog/posthog

Properties not saving

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bug
Dominant language
Python
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Description

Bug Description

If I manually add property to a user it appears, but after refreshing the page - it's not there. So it looks like it does not save.

How to reproduce

https://github.com/PostHog/posthog/issues/25015

Additional context

I reopen bug because the previous is closed. It's still active on production, on actual us.posthog.com we still can't save properties.

Debug info
- [x] PostHog Cloud, Debug information: [please copy/paste from https://us.posthog.com/settings/project-details#variables or https://eu.posthog.com/settings/project-details#variables]
- [ ] PostHog Hobby self-hosted with `docker compose`, version/commit: [please provide]
- [ ] PostHog self-hosted with Kubernetes (deprecated, see [`Sunsetting Kubernetes support`](https://posthog.com/blog/sunsetting-helm-support-posthog)), version/commit: [please provide]

Contributor guide

Open the contributing guide

First steps

  1. Read the whole issue, then the project's contributing guide.
  2. Comment on the issue to say you are picking it up — it saves two people doing the same work.
  3. Fork the repository and make your change on a branch.
  4. Open a pull request that references the issue number.

Research direction

Start with the linked reproduction and reproduce the issue on PostHog Cloud by adding a property to a user, refreshing, and checking whether it remains. Trace the save and refresh behavior; the issue is done when manually added user properties persist after a page refresh.

Written by the indexing model from the issue text.

Assessment

Domain
full-stack
Issue type
Bug
Difficulty
3/5
Estimated time
1-2 days
Activity status
Quiet
Clarity
Needs clarification
Newbie friendliness
35/100

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