User interviews product

Is your feature request related to a problem?

Gathering feedback is a crucial part of building a product and it needs a system. PostHog can step in here with its breadth with a solution that we'd also definitely dogfood.

Describe the solution you'd like

Here's a concept:
PostHog should have a User Interviews tab. It should contain a list Interview Sessions, an Interview Session being a list of multiple Interviews, with the Interview model having elements:

• date (by default today)
• interviewer (PostHog user, by default the author)
• person (PostHog person, searchable by email)
• segment (options: Potential, Casual, Core, Power, Churned – @paolodamico more thoughts appreciated)
• company (preferably a PostHog group when we add the group feature, but can be just the name or URL until then, or empty)
• points and takeaways (just a Markdown-formatted string would probably be best)
• actionables (a list of GitHub issues/Jira tickets/otherwise links to an issue tracker)

Interviews relevant to the PostHog person should also be listed on their person page.
The outline above is basically what we do now in Google Docs, but systemized better, which'd already make it useful (and rather simple to implement). Additionally we should consider use cases for a wider audience, and related to gathering feedback beyond just interviews.

Describe alternatives you've considered

Google Docs at scale. 🙈

Thank you for your feature request – we love each and every one!

No files, tests, or entry points are named. The proposal describes a broad User Interviews system spanning interview sessions, PostHog people, person pages, and external action links, so its scope and completion criteria need to be defined before implementation.